On March 30, 2010, the analog blackout was carried out throughout Spain, so Digital Terrestrial Television or TDT became the only option to watch free-to-air television. After years of testing and simultaneous analog and digital broadcasts, this technology became the one that all users had to use to watch television. Over the years, problems viewing TDT have become all too common, but who can we turn to for solutions?
In the early years of TDT, the surveys showed the low satisfaction of the Spanish population. Today there are many who criticize that its programming is full of rehashes, poor quality content and advertising, a lot of advertising. We are experiencing a clear trend to put aside TDT and opt for streaming platforms with free content such as Pluto TV or Tivify, and also paid content such as Netflix or Disney+, among others.
There are many people who continue to have cuts in the broadcast or who reside in the area known as the “coverage shadow zone” where the TDT signal does not reach. In fact, the General Law of Audiovisual Communication establishes the obligation of territorial coverage of 98%, which means that 2% is in those shadow areas. For these cases, a satellite solution is used with which this part of the population can access all TDT channels by satellite .
Reception problems and solutions
The reasons why we may have a problem with TDT can be very varied and range from a poor community installation, cables in poor condition, deviation of the antenna and even a problem with our television tuner.
What is in our hands
If we have problems with the TDT signal, we can carry out a series of checks ourselves in order to solve the problem. We can try things as basic as restarting the TV or the decoder. Checking that the cables are well connected and making sure that the telecommunications box in our home has no problem can also help us find the source of the problem.
Checking coverage in our area is also essential, especially if we live in areas far from large urban centers. We can do this by calling the Ministry of Economic Affairs and Digital Transformation through the number 912582852 . Through our postal code they will be able to inform us if we have sufficient coverage. It is also possible to make an inquiry through this form
Go to your community
If you see that the problem persists, one of the alternatives if you live in an apartment is to go to your community. If the reception problems also affect the rest of the neighbors in your building, it is most likely that it will be necessary to adapt the collective antenna . On the other hand, if your home is single-family, the antenna you have may be an old model and you will have to replace it with a more modern one. In both cases, the Ministry of Economic Affairs and Digital Transformation recommends going to a registered telecommunications installer .
Signal problems with TDT
Contact the Ministry
For any general query or communication of a problem, you can contact the Ministry of Economic Affairs and Digital Transformation directly through the customer service numbers 901201004 and 910889879. Office hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. 18:00 (peninsular time). Keep in mind that the 901201004 number has a cost that varies depending on the access operator.