Although mobile phones are capable of doing more and more, the original purpose of communicating through calls is still very important. This is why one of the problems that can bother us the most is when the upper speaker of the mobile phone for calls is not heard , something that can have various causes and solutions that we are going to show you.
The moment in which we receive a call and we put the mobile phone to our ear without being able to hear the interlocutor, it makes us think about our coverage or that of the other person, but the problem can also be in the loudspeaker. The top speakers of mobile phones are getting smaller and sometimes even invisible, but they are still present with us even under the screens.
The first thing is to know where the problem comes from
Until we go on to testing random solutions, it is important that we make sure, as we have done before, if the error is in the speaker or on the contrary it is a matter of coverage. Calling another person or taking a look at the lines of mobile coverage we can find out about this is the problem really. In addition, you have to know the mobile and know if the problem with the speaker on the mobile could come from the software or the hardware, for example due to the dirt that accumulates on the speaker.
The most repeated problems with the top speaker
Check the case and screen protector
The main problem and the one that will generate more doubts about the origin of the error is in the elements that cover the speaker itself. Cases and even screen protectors are not always well adapted for the mobile phone and this causes that the call does not sound clear or is not even heard. This is very easy to check, since we will only have to locate the speaker and see if any of these elements are really obstructing it.
Increase the volume of calls
Other causes that can lead us to this, is located in a bad sound configuration. Although apparently the sound is at maximum, we may have increased the sound only of multimedia content and not of calls.
Therefore, to fix it we have to start a call with someone and ask them to wait a moment to raise the volume of the mobile, which will now apply the change to the calls . In a different way, we can also go into Settings> Sound> Volume and modify the sound of calls or whatever we want.
Solutions after updates
Although it should not happen, updates can cause certain errors on the mobile that are quickly fixed. Just turning the mobile off and on is enough to listen to the calls without problem , but on other occasions it is also convenient to remove the SIM and place it again so that everything works as it should. This occurs in all smartphones, since for some reason the forced closure that we produce when we turn off the mobile helps us to solve it.
Reset the app for calls
In case none of the above has taken effect, we can move on to other different solutions, which although they are also easy to perform, involve other steps. We recommend clearing the cache of the mobile phone application, the one we use to make calls, since it could also be part of the problem. We will do this as follows:
- We access the mobile Settings.
- We look for applications.
- Inside we touch on the Phone application.
- Now what we will do is enter Storage and clear the cache, in addition to the storage.
- Finally we go back and touch on force stop.
Try other alternatives
Luckily, technology offers us several possibilities to make calls and thus check if the problem with the upper speaker of the calls is linked to a specific app. The alternative will be to try other apps that allow VoIP calls, such as WhatsApp, Telegram or Facebook Messenger. By tapping on the call icon we can check if we hear the other person or if the failure is repeated and therefore it is a matter of the hardware.
Clean the top speaker to fix it
Before moving on to cleaning, we must be very careful, because we cannot use liquids or elements that damage it. Basically the only thing we can do is help ourselves with air, blowing into these small speakers or with the help of a microfiber cloth in case the dirt is evident. In complex cases, instead of damaging it, it will be better to go to the experts in the field.
The technical service will give the key
Whether the problem is based on dirt, or if after trying all the solutions the loudspeaker for calls does not ring on the mobile , we must go to the official or authorized technical service. They were in charge of locating the problem and repairing it, since it could be that the speaker has been disconnected and therefore the phone has to be opened or that this same speaker has been damaged by dirt and needs to be replaced.