Fortunately, the data vouchers offered by the different operators are becoming cheaper and with greater capacity. We even have unlimited data offers so you don’t have to worry. However, none of this makes sense if the data network continually fails . In Motorola mobile phones we can also find this annoying problem, but luckily we have a wide range of solutions that we can implement ourselves.
When the data network begins to fail, we may find clear symptoms. One of them is that there is no way that the connection occurs, nor that the “stripes” of the data network appear. Another of the main problems is that our mobile is connected to the data network , but the connection is so slow that the experience in games, navigation or applications is almost impossible.
How to fix data problems
When the data network begins to fail, we may find clear symptoms. One of them is that there is no way that the connection occurs, nor that the “stripes” of the data network appear. Another of the main problems is that our mobile is connected to the data network, but the connection is so slow that the experience in games, navigation or applications is almost impossible .
Before continuing
Before looking for other types of solutions, the first thing we should do is take advantage of the tool that Motorola itself offers, with its own diagnostic app. Within this tool we can search for failures in many elements of the system. We will only have to select “Mobile Network” to start a hardware test. In the case of finding a problem, the system itself will offer us some advice or steps to follow to solve it. Otherwise, you are interested in continuing reading this post.
Data won’t connect
This case is the most frustrating, since we will not get our mobile to connect to the data network , to try to solve the error there are several tests that we can do.
SIM card tests
The SIM card can be to blame for this problem, as there are several even physical factors that can lead to data network failures. The checks that we will have to do are the following
- Remove and insert the SIM again: a fall or impact may have displaced the SIM and prevented its correct reading. We will have to remove it from the cart and reinsert it.
- Try another SIM : one of the best tests to find out is to try another SIM card. If it connects to the data network, the problem will be with our card.
- Change the location of the card : if our Motorola is DualSIM, we must change the location of the card and test if it works in another location
- Check that it is activated : Sometimes the SIM is received from the operator and is not activated. Just get in touch with our company to clear up your doubts.
- Restart the mobile: a simple restart of the mobile can make everything work correctly.
The data is very slow
In this case, we can connect to the mobile network, but the connection is bad, intermittent and very slow. This will prevent us from connecting to applications or games that require a certain transfer speed. The solutions can also be several in this case.
Check the mobile signal
It is also a good idea to check the signal strength of the phone. To do this, we must look at the signal icon in the status bar . If we are in a weak signal area, we must change the location and try again, as then the data will not work at the desired speed
- 2G / 3G weak signal: signal strength is 0 to 2 bars.
- Weak 4G signal: the up and down arrows of the “4G” icon do not light.
Enter Safe Mode
A great solution and detection of this type of problem is the connection in Safe Mode. This will allow us to determine if an application is the cause of the mobile network slowness problem. When entering this mode, the mobile will start the mobile without launching any third-party application . To do this we will have to press and hold the “power” button for a few seconds until we see the “Shutdown” option. Then, hold down the “Shutdown” option for a few seconds and the computer will restart in Safe Mode. We can confirm it since the mode will appear reflected in the lower left corner.
Reset the data network
The method that can offer the best result is to reset the network settings, in order to clear the cache and any configuration that may be affecting its correct operation. We can do them from Settings / Internet and Networks / Mobile Network / Access point names. Once inside we touch the three points on the upper right side and click on “Restore default values”. Once done, we go back to Mobile Network / Network Operators / Choose automatically / Choose Networks. Once done we can restart the mobile to see if the problem has been solved.
