How to ask Steam for a refund of your money

If you’ve purchased a game on Steam and it didn’t meet your expectations, don’t worry! You have the opportunity to request a refund and get your money back. This is one of the fantastic features of the Valve platform, which always strives for user satisfaction. However, it’s important to note that there are certain conditions you must fulfill in order to be eligible for a refund.

Steam sells millions of games each year, and as the leading distribution platform for video games, it’s no surprise that PC users often make purchases on it. With enticing promotional campaigns, it’s easy to get caught up in the excitement and make impulse buys. But sometimes, the game doesn’t live up to your expectations, and that’s completely normal. If you find yourself in such a situation, we recommend you keep reading to learn how to request a refund.


What will I be reimbursed for?

As you might expect, there are certain conditions that need to be met in order to request a refund. You can’t request a refund for a game you purchased a year ago and have already completed. While Steam’s refund system is quite generous, it does have its limitations.

The first thing to keep in mind is that if you meet the minimum requirements, Steam will not give you any trouble in getting your money back. It doesn’t matter if the game you bought has higher system requirements than your computer can handle. This has been a longstanding issue for PC users, so it’s a positive step that Valve allows refunds. After all, it’s still important to check the minimum requirements before making a purchase.

You can also request a refund if you made a mistake with your purchase. Perhaps you accidentally clicked the purchase button, someone else made the purchase using your account, or you mistakenly bought the wrong version or edition of the game you were interested in. For example, you may have intended to buy the latest Assassin’s Creed game but accidentally purchased an older version. In these cases, there’s no need to worry as Steam will refund the amount you paid.

Another situation where a refund is allowed is if you have tried the game and didn’t enjoy it. Yes, you heard it right. This is a valid reason for Steam to refund your money, which is not typically accepted in traditional commerce. You have the opportunity to buy the game, download it, install it, and give it a try. If it doesn’t meet your expectations or provides a different gaming experience than what you anticipated, you can stop playing and request a refund. However, it’s important to note that there is a crucial requirement: you must have played the game for less than 2 hours.

This policy allows Steam users to give a game a second chance. Even if the first few minutes were disappointing, Valve’s platform encourages you to “keep playing a little and find out.” You can continue playing for up to an hour or more to see if it eventually captivates you. If you remain unconvinced, you can proceed with the refund. Steam keeps track of the playtime for each game, ensuring that the entire process is legitimate and well-regulated. Additionally, it’s worth noting that you have up to 14 days from the time of purchase to request a refund, providing ample time to initiate the refund process in most cases.

How to request the refund?

The process is simpler than you might think. In fact, Steam ensures that it’s not a hassle for you to request a refund or discourage you from doing so. Just follow these steps:

1. Visit the Steam support page and log in with your platform user account.
2. You will find a list of topics to contact Support about. Click on “Purchases.”
3. Select the game for which you want to request a refund.
4. Click on “I want to request a refund.”

By following these straightforward steps, you’ll be on your way to initiating the refund process for the selected game.

Next, you will need to choose the refund method that suits you, such as Steam balance, and select the reason for your refund request. You will find all the options we mentioned earlier, so there’s no need to worry. Additionally, you can provide any relevant information in the text box, in case you have something to add that might be helpful for Steam to understand your request. For instance, you could mention, “I mistakenly purchased this game due to its similarity to another” or “I intended to buy a bundle but accidentally purchased the individual version.”

Once you’ve filled in the necessary details, click on “Submit refund request.” You can expect to receive a confirmation email shortly after. Steam typically reviews refund requests within 24 hours. Once approved, the game will be removed from your Steam library, and the refunded amount will be credited back to your original payment method or Steam wallet.

What is the limit?

It is crucial to understand that Steam’s refund system should not be exploited or abused. While it may appear that a platform with millions of users can overlook certain actions, Valve has implemented measures to ensure everything is monitored within their system. In their refund policy, Steam explicitly states that they reserve the right to block access for individuals who are found to be abusing the system.

For instance, there may be users who frequently purchase multiple games and consistently request refunds after playing for slightly less than the imposed 2-hour limit. Such behavior is frowned upon because Steam intends for the refund system to assist those who genuinely need it. However, Steam does specify that it is acceptable to request a refund if you recently purchased a game shortly before it went on sale at a lower price. Therefore, if you bought the latest Street Fighter for 40 euros yesterday and today it is available for 20 euros, you can request a refund without any issues. Once Steam processes your refund, you can repurchase the game at the reduced price of 20 euros and enjoy a fair deal.

Try the games before you buy them

While Steam provides a refund protocol to return our money if we’re unsatisfied with a game, it’s also important for us to take proactive measures. One such measure is the option to try games before purchasing them. By accessing the Steam demo area, we can explore a selection of the latest video games available.

This approach serves as a reliable method to ensure that the game aligns with our expectations. However, it’s worth noting that until we experience the full version, we may not have a complete understanding of the product we’re considering to purchase.