It is nothing new that when a mobile goes on sale, it has a lot of room for improvement. Manufacturers are releasing successive updates in the form of patches to correct errors, improve existing functions or add new ones. The Galaxy S20 Ultra is no exception. The most powerful mobile in the history of Samsung is not without its drawbacks, which luckily have an easy solution. In this case, the big Korean guy offers erratic behavior on his screen, which some users are reporting.
It is not surprising that all the display technology that integrates the Galaxy S20 Ultra, including a panel with a huge resolution of 1440 x 3200 pixels and a refresh rate of 120 Hz, may encounter some other inconvenience in the first few bars. of its presence in the market. Luckily and as it usually happens in the vast majority of problems that you can read in our site, the solution is at hand.
Where is the problem
As reported by several users in specialized forums and in Samsung’s own officials, the Galaxy S20 Ultra, in its variant with Exynos processor , is showing green tones in certain applications and games. The screen turns greenish when running apps like Samsung Play, the camera app, Snapchat, or the popular PUBG Mobile.
According to user reports, the problem appears when the screen refresh rate is set to 120 Hz and the brightness is below 30%. Also when the battery drops below 5% and the temperature exceeds 40 degrees, something very typical when you have been playing for a long time. In these cases, they are where most users have detected the problem.
Samsung solutions
Samsung has already offered the solution to this problem that is purely software and that will disappear completely in a future update. However, there are several steps we can take to fix it.
Clear the camera cache
For this we will have to go to Settings / Applications / Camera / Storage / Delete data . This should fix the problem in a vast majority of cases.
Check apps in Safe Mode
Samsung indicates that many third-party apps may be causing this error. To avoid it we will have to start the terminal in Safe Mode and check it. To do this we restart the terminal and hold down the volume down button. When the terminal starts the Safe Mode icon will appear at the bottom of the screen. Now we will have to delete the latest third-party apps installed and check if the problem disappears.
Check for updates
Samsung invites users with this problem to make sure that the system updates are up to date . We can check it from Settings / System / System Updates. Many of these patches fix compatibility issues, and in many cases it fixes the problem.
The trick of the users
Play with the screen
In addition to Samsung solutions, some users have found their own trick to make the problem go away. When the green screen appears, we will have to go to Screen Settings / Resolution and set it to QHD + . At this time the 60Hz mode will be activated automatically. Then we change the resolution back to 1080p and turn on the 120Hz rate and the problem will go away.
It is clear that although the problem has a solution, a software update for the Samsung Galaxy S20 Ultra will arrive soon that makes this problem not appear under any circumstances. While we wait, the solutions above are working.
Source>Samsung Community
