Free Exchange of an iPhone for a New One: Apple Requirements

Is it possible to get a free iPhone and from Apple? The answer is yes, but with conditions. It is not a trick that involves cheating the brand or getting it in some illegal or illegal way, but the company can offer you a completely free replacement device, but always in exchange for yours and that a series of factors are met . Therefore in this article we explain in detail what you have to do for it.

Your iPhone has to have problems

It may seem very obvious, but Apple does not change an iPhone just like that . If your iPhone has some kind of failure, be it hardware or software, it may not have a repair. Or that at least the company considers that you are not worth the wait until it is carried out and therefore offers you another new iPhone.

Free Exchange of an iPhone for a New One

Of course, it cannot be any problem and it must be verified by the company itself through its methods and diagnostic execution tools. Software problems are less common in these phone switching processes, as they are almost always resolved by restoring the operating system or by re-updating the iOS. With other aspects such as the screen or the battery it is solved with a repair that, as a general rule, is carried out on the same day and therefore you do not need to receive a new device.

Telephone changes are carried out when an irreparable failure occurs or it is related to the plate or needs to change a component that is not available. It is a quick way for the company to save customer time, then leaving that iPhone for possible more extensive repairs, but without your data stored and with the certainty that you have a fully operational phone.

Of course, you must take into account the iPhone warranty , since there are some free repairs that are included in this and others that go hand in hand with AppleCare + , the company’s extended warranty service. If this essential condition does not occur, you will have to pay the cost of the replacement, unless one of the conditions that we tell you below is met.

Other conditions to consider

This is not usually something usual, but sometimes there is a batch of iPhone with a factory defect . In these cases they always open a free repair program so that all those who have this problem and want to correct it can attend technical support. Sometimes this problem is not easily repaired and the solution is to offer a new iPhone at no additional cost.

You can also get to get a free iPhone in case you suffer a loss or theft and have some type of insurance contracted. There are some third-party services that cover these issues without paying an additional franchise if necessary. The way of acting of these, generally, is usually to pay in your account the cost of the device after showing the original purchase invoice, being able to later go with that money to buy another phone at Apple.

How to proceed to have the new iPhone

web soporte tecnico apple

As we said at the beginning, your iPhone has to present a fault that in turn leads to a possible replacement. It really is sometimes difficult to know whether or not you can get a replacement, but in all cases you must act by going to the official technical support of Apple . There are several ways, either through its website, its support app, calling by phone or going in person to an Apple Store. The moment you have an appointment at the Genius Bar, they will attend to your problem and that is when they can offer you this solution.

Is the replacement iPhone really new?

No and yes. As a general rule these are iPhone reconditioned by the company itself. These come from other faulty iPhones that have been repaired and key parts like the battery, display and chassis have been replaced with completely new and original ones. They also pass strict tests to verify its correct operation. It may also be the case that these phones do not have any failure and are simply not new because they have been returned within the estimated timeframe by a dissatisfied buyer, in these cases the phone is verified to work and the same tests are passed. Therefore they are practically new phones. It should be noted that this iPhone will not be able to be personalized , since it will be exactly the same as yours. Both the model and its color and capacity will be identical.

A situation that usually occurs on rare occasions is that the iPhone from which you are going to obtain a replacement does not have stocks of this type because it is a device that takes little on the market. In these cases, Apple has no choice but to offer you a completely new phone, in its original box and with you being the first person to proceed to unpack it.

They can give you even a better iPhone

iPhone reemplazo

It is possible that, for example, you have a broken iPhone 6s and end up leaving the store with an iPhone 7. This, like the last point in the previous section, is unlikely, but not impossible. There are times when some devices are no longer in stock because they are discontinued, so the solution that the company will give you will be to offer you the next model that came after yours. Of course, they will try to make it have the same characteristics in terms of internal storage capacity.

This case is unlikely due to the fact that people who have an already discontinued iPhone is due to having bought it years ago, so it is out of any guarantee. However, there are third-party stores where they offer older iPhone at a good price and completely new, so Apple has a legal obligation to offer you a guarantee for the first year and that’s why you can go to a store and receive a more modern model being Your phone is essentially new, but old when it comes to launch.