Fix mobile sound problem, headphones fault

Fortunately, many manufacturers have decided not to abandon the 3.5 mm jack and we can continue connecting our favorite headphones to the mobile. This entry is usually conflicting, regardless of the brand or price range of your mobile, since in many cases the icon that indicates that the headphones are connected appears for no apparent reason, canceling the audio from our main speaker.

Fix mobile sound problem, headphones fault

In the vast majority of cases it is not a serious problem, but specialized forums are flooded with users with this error. It doesn’t matter if you have a Xiaomi, a Samsung, an iPhone or a Realme. If you have a 3.5 jack, the problem can arise at any time. When we connect headphones an icon is shown at the top, but why does it appear when it is not? There are several factors that can cause this failure such as accumulated dirt or a conflicting app.

Plug in real headphones

Surely, at some point, you have had to face a problem totally unknown to you alone. As is the case that your mobile phone alerts you that you have headphones connected . With this simple notification we will already have to alert ourselves that it is the culprit that is preventing our smartphone from sounding as it usually does. In addition, this error is one of the most common in terminals, whether of one brand or another, everyone suffers from this failure at some time. But, the really important thing is that we have different possible solutions so that we can get it to sound as usual again.

smartphone jack

The first method that we will have to use before getting to the worst will be to actually connect a pair of headphones and disconnect them again to see if the icon disappears and everything returns to normal. It is also important to check any applications that we have recently installed, because perhaps this third-party software is the one that may be causing the problem. In addition, before connecting headphones, we can try to delete the latest apps to see if it is really the reason.

And it is that, on occasion, you may have inserted some helmets with dirt in its connector, which has remained inside the jack. So it will be a good option to introduce others and leave them connected for a few seconds . Hopefully, we can get the dust off. In addition, it also serves as an alternative to know the state of its interior, that is, to discover if it is clean or full of dirt.

How to clean the smartphone jack

The most common cause of this problem is usually dirt accumulated inside the hole. In this sense we can use several methods to try to add it. If we take a look at the specialized forums whose users report this failure, and in the vast majority of cases, the cleaning of the 3.5 mm jack causes it to be solved.

A very simple way and within everyone’s reach is to use a vacuum cleaner, connecting the smallest utensil in the nozzle and placing it close to the headphone connection at maximum power.


However, when cleaning it we must be very careful. So we also recommend cleaning the jack with a toothbrush and isopropyl alcohol when the phone is completely off. Although, we can also do it even with a toothpick

If this does not work, we can try to play “microsurgery” although in this step great caution is recommended. To do this, we will shine a flashlight inside the hole of the headphones to detect possible internal dust particles. If we find dust, we must proceed to insert a pin slowly, moving gently from the inside to the outside, glued to the sides of the jack to remove the dirt. By getting some or all of the dirt removed, it is very likely that the helmet icon will disappear and everything returns to normal.

What if all else fails?

In the event that none of this results, we have three options: the first will be to restart the phone. More than anything, because the notice that informs us that they are connected may have been fixed because some process of the smartphone itself has failed at that moment. Therefore, when we restart a mobile device what we achieve is to put an end to these processes, so their errors usually disappear, since they are allowed to start from scratch.

In this way, we will surely be able to end the problem and its corresponding headache. Although the main failure is that we will not know what is its origin that has caused it. However, in the event that this does not work, we will have to make a much more vital decision, since we will have to reset the mobile to factory settings, erasing any traces of apps and settings that we have been able to modify and that have affected the correct operation.

reset mobile realme

Although the most normal thing is that some of the previous ways have managed to find the definitive solution, it may not have worked in your case. If so, we will have to resort to this more extreme option. However, so that you do not lose any type of data, we recommend that you make a backup copy of your mobile device. After this, we will have to go on to reset it, although the way to do this may vary depending on the manufacturer and the software version. Although these will generally be these steps:

  1. Access your phone’s settings.
  2. Enter the System section.
  3. Click on Reset.
  4. Choose the option to Reset phone .
  5. Click on the Reset option.
  6. Enter the password you normally use.
  7. Click OK.
  8. Wait for the phone to restore.

If neither of these last two methods does not find the solution either, everything seems to indicate that we will have to make a visit to the technical service so that they can find the problem. If our mobile is continuously exposed to dirt, either for work reasons or other different circumstances, the most advisable in these cases will be to buy an accessory that will serve to cover the jack when we are not using it. In this way, we will prevent it from being filled with dust again and that this error does not happen to us again in the future.