Today we are increasingly dispensing with physical cards in favor of mobile payments. Apple Pay is the payment system for the iPhone, iPad, Apple Watch and Mac that allows you to make secure purchases online or in stores. But what if you have problems with payments using Apple Pay? In this article we help you solve them.
If you are told there was a problem with the payment
Regardless of whether you are buying online or in a physical establishment, it is possible that a payment failure occurs due to not having enough money in the account . This is a problem that in the end can also appear when paying with the physical card. Therefore, first of all, we recommend that you review the balance that your checking account has to make sure that you have enough money to make your purchase. If after checking you see that this is not the problem, we recommend that you follow one of the points that we explain below.
Check the expiration of the card
Even if you have the card digitally inserted in Wallet, in the end it is still an extension of the physical format. Therefore, if that card is expired, it will also be expired to make payments through Apple Pay. This is another of the points to take into account and for which errors can occur when making payments with Apple Pay.
It is also important to make sure that the card has not been canceled . Your bank must have your consent or at least inform you if the service is canceled, however it may have happened to you or there may have been an error with your card. Check it through the bank’s website or application and / or contact their customer service.
Restart the iPhone, iPad, Mac or Apple Watch
The most classic solution for computer scientists in the face of computer failure is to ask them to turn off and on. This has its certain logic when it comes to eliminating background processes that may be affecting the performance of the computer. Therefore, at this point we are going to advise you to restart the device through which you are trying to make the payment. If there is a temporary software failure, it will be solved this way.
Add the card back to Apple Pay
If after restarting your computer you are still experiencing problems, you could try removing the card from Apple Pay and adding it again. To do this you must go to the Wallet app, select the card, click on the ellipses at the top and click on “Delete this card”.
To add it again later you will have to continue in the same application, then clicking on the ‘+’ button to add all the data. If at this point you experience a problem, you should contact your bank, as there are some entities that for security reasons could establish a limit number of times that cards can be added.
Talk to your bank, it’s the best
You will have seen that in many of the previous points we urge you to get in touch with your bank or financial institution that issued your card. In the end, they are the ones that will be able to provide you with more information regarding card failures. The form of contact you choose is indifferent in the end. You can search the entity’s website for the means of contact they have, although we recommend that if possible you try to establish it by phone call to guarantee a closer contact through which you can solve your problems.
The device’s NFC chip may fail
NFC is the system through which these payments are made on the iPhone, iPad and Apple Watch. It is not a component that breaks easily or usually has defects, but it is not completely disposable either. If you suspect that this may be failing and you want Apple professionals to detect it, you can contact the company’s technical support through its website. You can even make an appointment at an Apple Store or Authorized Technical Service to physically take the device and have it checked.