If your order is wrong or has not arrived directly, or you have any problem with the application, you can claim your money. That yes, when things go well, perfect, but when they go wrong none of these apps make it as easy as it should be.
Therefore, we tell you what you should do when you encounter an inconvenience of this type. It may be that your order arrives incomplete and you have been charged the same, that the food is not in good condition, that someone else’s has been sent to you or that there is any problem with what you have requested through Glovo.
The application does not work like others, so you may find that you do not know what to do in this case and what are the next steps to take. In addition, the information of the service itself is a bit confusing, so we tell you how to act.
How to claim if your order is wrong
As they say in the same application, if you want to request a claim or return related to your order , you will have to contact the establishment directly. You can only go to Glovo for this case if the orders are through the McDonald’s product drop-down menu.
In any case, in their help section they indicate that, if your order has arrived incomplete, in poor condition or wrong , what you should do is the following:
- Go to the app
- Navigate to your profile (top left, silhouette icon)
- Look for the Help section (upper right, in green)
- Depending on whether you have an order in progress or not, you will see different options
- Follow the steps
- They will contact you as soon as possible
If they accept that you are entitled to the return of your money, it may take 5 to 15 days to reach your account . It should be less since they charge you at the moment, but currently it works that way due to the payment method used.
If you want a more direct contact, although we have not tested how well this form of contact works, you can call 932 26 66 51, which is Glovo’s number. You can also contact them through social networks, although it is best to do so if you cannot find a solution in any other way.
Contact the establishment directly
In any case, since you have placed the order through Glovo knowing which establishment you have placed your order with, what you have to do to try to recover your money and solve the problem is to contact him directly , who is the real person in charge. that it does not correspond to what you should have received.
Taking into account that, except in specific cases, the app is not responsible, doing it this way may be the fastest way to find a solution. They may get your money back, offer you a deal you’re interested in, or find out what happened and how to claim your rights.
In the product file of the store or in the order you will know the name of the establishment and you will have to look for its contact form.