When we are considering contracting a new rate or if we want to port it to another telephone company, we must always take into account a series of points that will help us to get rid of doubts as to whether it is really worth it or not. And this is exactly what we are going to see if you want to go to Digi .
Whether you are looking for a basic Digi rate or want a plan that includes Internet and mobile, there are several features that we have to know before contracting any of its services. In this way, it will not catch us by surprise if tomorrow we want to change or its services are not what we expected from the beginning. And it is that, even though its prices are competitive, in recent months we have witnessed countless complaints from its customers regarding speed or connection failures.
Digi’s Permanence
In the event that you are interested in contracting any of Digi’s different mobile rates , you are in luck, since you will be able to enjoy any of its mobile telephony services for as long as you want, without any commitment to stay, so you will be able to go anytime if you want.
However, in the fiber optic service they do apply a permanence of 3 months . Commitment that, in some cases, has harmed its clients, since they have had continuous failures in the connection and have had to endure the 3 months of permanence in order not to have to pay a penalty. In addition, they establish that commitment time due to the fact that the installation of the fiber is free as long as you are with the operator for more than 3 months.
Your fiber comes with CG-NAT
Another important detail that cannot go unnoticed is that the Romanian operator uses CG-NAT for Internet connections. Although the company ensures that it does not affect the regular use of users, it may affect you when trying to open the ports. This technology is an IPv4 network design tool in which the ends of the communication are configured with private network addresses, which end up being translated into public addresses.
And if we want to deactivate it from our rate, we will have to pay for the Conexión Plus service on top of that. Specifically, you will have to pay 1 euro more per month . Therefore, whether we like it or not, we will have to pay extra if we want to deactivate this option.
You don’t have a 5G connection
Forget enjoying a 5G mobile network. More than anything, because if we contract a line with Digi, the maximum speed at which we are going to be able to navigate from a mobile will be with 4G and ranges between 20 and 40 Mbps in download, and between 6 and 12 Mbps in upload.
Keep in mind that Digi’s 4G is incorporated into all its products, we only need a 4G compatible mobile and have the 4G/LTE network option activated. In addition, this coverage will depend on Movistar.
You pay for calls on the landline
In the event that you still use the landline at home to call your relatives and you want to contract a convergent fiber and mobile rate with a landline, you should know that Digi pays an extra for the landline. And that is not the worst, but we will pay for the minutes we spend per month.
Specifically, you will have to pay 1 euro to have a fixed line. But, as we were saying, we will have to pay per call, that is, the price is per minute , in addition to the call establishment:
- To landlines and mobiles : Call establishment 11.99 cents/call, like 2 cents/min to landlines and 5 cents/min to mobiles.
- To Digi landlines and mobiles : paying 1 euro per month there are unlimited calls to Digi.
However, if we add the landline with 500 minutes for 3 euros more per month, we will have unlimited calls to landlines and mobiles in Spain, as well as 500 international minutes to more than 50 countries. So things change, although we will have to pay that extra every month.
Speed losses
This is one of the biggest complaints from Digi users. Just browsing the Internet forums a little will help us to realize that many customers complain that they suffer speed losses in their fiber services. Especially in peak hours and after eight and nine at night.
Some clients claim that there is an impressive drop in bandwidth , which prevents, among other things, the use of services such as streaming platforms or online games. This has led to many users of the Romanian operator who have decided to unsubscribe when their permanence contract has ended. So this is the last point to keep in mind.
