Check the Repair Status on Apple – iPhone, iPad, Mac and Others

How long does a repair usually take?

It is really difficult to determine the time it will take Apple to carry out a repair and although at the time of request they will be able to give you an approximation, there is no exact guide in this regard. The factors that fundamentally depend on whether a repair takes longer are the following:

• It varies depending on the device (iPhone, iPad, Mac, Apple TV, Apple Watch, AirPods …).
• It must be taken into account that the origin of the problem is known exactly or not, since there are some types of faults that cost more to determine and therefore proceed to repair.
• If the problem depends on the replacement of a part or replacement with a reconditioned product, there must be stock in the technical service and otherwise it will be necessary to wait for it to be received.
• If the technical service is saturated, it will probably take longer to get your device ready.
• The dates are also important and although these services work all year round, at certain times such as Christmas it could be somewhat slower than usual.
• If the device has to be sent to some other technical service for repair, this will also lead to a longer waiting time.

It should be noted that Apple’s technical service is usually one of the best rated by users for its efficiency and speed, although again we emphasize the above factors that will make it take more or less time to get your device ready.

When an Apple repair is charged

At the time of requesting the repair you can consult it, but in most cases the charges for the repairs are made at the time of knowing what has to be repaired. If you do not know the origin of the problem with your device and it has to be determined by Apple, you will not be charged anything until they know and then give you the budget. In cases where the problem is known, you will be charged immediately after leaving the product for technical service.

All this is taking into account that it is not a free repair covered by the warranty, in which case they will not charge you anything at any time. In the event that they are requested to collect the device from your home, even if the repair is free, they could charge you as a deposit, but once the work is done, you will be reimbursed to the original payment method.

If the repair is in an Apple SAT

It should be noted that if you have taken your device to a technical service external to Apple, even if it is authorized by it, you will not be able to follow up with the methods that we will explain. For practical purposes in a SAT you will get the same guarantees as in Apple, but at the monitoring level things change so we recommend that you consult this establishment if they have some time to consult the repair.

How to track the repair

Regardless of whether you have requested a repair from home through the courier service or have gone to an Apple Store, you have at your disposal several ways to consult the repair of your device.

From the Apple website

1. Go to the My Apple Support website from your browser.
2. Sign in with the Apple ID associated with the product under repair.
3. Select the product you want to consult. If you cannot find the product, you can manually search in a box that appears on this page, entering the repair number next to the product’s serial number (or zip code).

From the iPhone and iPad application

1. Open the Support app on your iPhone or iPad. If you don’t have it downloaded, you can install it from the App Store.
2. If necessary, enter your Apple ID details to log in.
3. Go to the “My repairs” section.
4. Select the product you want to consult.

Stages of repair

Whether on the website or in the app, Apple provides information by stages of the repair. A green bar is displayed that progresses according to the stage, accompanied by certain information regarding the status. It can be collected simply in the initial stages, in process later, and pending collection in the later stages. At the complete completion of the repair and having the product in your hands you will see that it appears for this purpose also in this place.

Limitations of monitoring

One of the main disadvantages, while evident, is that you cannot see excessive details about the repair. You can see the different stages mentioned above, but in the end they are purely for guidance. You will not be able to see very specific things like “changing the board” or “soldering the RAM“, since in the end these are not processes that can be described in real time.

What to do repair does not appear

If, despite having followed the steps shown above, you have not been able to consult your repair, it is likely that it was not directly linked to your Apple ID. This happens especially when you go in person to an Apple Store and it is a quick repair that they carry out at the moment. However, you can try to contact Apple (either in general or with the Store in particular that attended you) and communicate this incident to them.

It is also possible that for some reason, be it saturation or simple crash, Apple’s servers are not available at the moment. If at some point in the past if you were able to consult it, it is very likely that this is the reason and you simply have to wait for the servers to be operational again.

In any case, we insist on emphasizing the contact with the Apple Store in question that is handling your case to report this incident or request more details about the repair if you need it.

If the repair is at home

The case of the repairs that are requested from home is something different from the one that is carried out by taking the device yourself to the technical service. Although the monitoring can be followed in the same way and the guarantees are also identical, the contact with the company is not established in the same way as it is unknown where the device is located. Therefore, for any questions regarding this type of repair, it is advisable to call the company’s general technical support telephone line. In Spain there is the toll-free number 900 150 503.