Windows 10 the most recent current operating system, in the application that incorporates, called Photos, to see all kinds of photos and images in the operating system. This has compatibility with most formats, such as the most used by users: JPEG, JPG, PNG and GIF, among others. Even so there are some formats that this application does not include or does not allow us to visualize, for this reason we are looking for a solution for it.
The error that appears when we try to visualize an image whose format is not compatible with the application, we miss the following error “We cannot open this file “. A very common example can be seen when we try to open .HEIC images without having the corresponding plugin installed.
Let’s see the possible causes and how to solve these problems.
Check that the image is not damaged
To check if an image is damaged or not, you should check if its image format is compatible with the image viewer, this application is compatible with most formats, in case it is a well-known or mentioned format above, and still The image is not displayed, it is damaged.
We can also rule out this option if it is an image created relatively recently.
Repair the Photos application
If you verify that the image is not damaged, because if so, it is more difficult to recover, the next step will be to repair the Windows 10 Photos application, which may be damaged or incorrectly configured. This could be the reason why these images could not appear to us.
To do this we will follow the following steps:
We will go to Configuration :
Once we have opened the new window we look for Applications :
Within this window we see several options where we will have to enter Applications and Features , we will look for Microsoft Photos , and we will click on Advanced Options.
A new window will appear in which we can see the different options that we can make, according to the one that suits us.
- Repair: It is advisable to repair the application in case the images are not shown, since it is possible that these options help us to visualize them again.
- Restore: In case we believe that we have touched any option, and the applications are not shown afterwards or directly tested the repair option and it did not work, we choose to restore the application, and a new message will appear where we will confirm that we want restore it.
Manually install the Photos application
If we have already tried both options “ Repair and Reset ” before and both options have not made you can see the images or photos again, we will try another option that is to manually reinstall using the Windows PowerShell with commands.
To do this we will follow the following steps:
To open the PowerShell, we will press the Windows key + R or we will search in the beginning «Run»
2. Once inside the PowerShell, we will execute the following commands:
Get-AppxPackage * photo * | Remove-AppxPackage
It will not return anything to us, but we will have already deleted the application, since in the Windows configuration it would not let us do it.
Now we just have to enter the Microsoft Windows Store , and install it again. Same as any other application. Thus, once installed, it should work again as the first day.
