For many functionalities that an iPhone has, in the end it is still a phone whose main function in origin is to be able to make and receive calls. If you are experiencing some kind of problem or failure when making these calls on your iPhone, don’t worry because throughout this article we will try to help you solve the problem.
Try restarting the device
Before analyzing any type of problem, no matter how absurd it may seem, try turning off and on the iPhone. It is recommended that when it turns off it is paused for at least 15 seconds until you turn it on again. This action, which seems even ridiculous, is of relevant importance in the fact that it is the only way to eliminate background processes that have been executed and that can lead to all kinds of failures, including calls. Therefore, one way to make sure that this is not the case is to restart the iPhone before anything else.
Common coverage issues
One of the most common causes for experiencing problems in calls from an iPhone and any other mobile is coverage. If you are in a low coverage area, it is very likely that you will experience serious problems listening to your interlocutor and that he will listen to you. Even in the worst cases you may not directly have the possibility to make or receive such a call. You can check the coverage level of your iPhone in the top bar.
Keep in mind that your coverage may be correct to carry out these types of actions, but perhaps not that of the other person. If you try to call another contact and do not experience problems, it is very possible that it was that other person who had coverage problems or any other failure that prevented him from maintaining good communication with you.
If they are internet calls
Nowadays calls are not only made in a traditional way, but also through the internet. Whether with FaceTime or any other similar calling service, you can experience problems similar to classic calls. In this case, the coverage of the data network or the WiFi signal also influences, and if this is not good, you may be cut off in this regard.
However, check that you have a good internet connection and that, if you have mobile data, you have exhausted your rate. You can also easily do an internet speed test to check it.
Your SIM may be damaged
The SIM card is not usually the victim of many problems, since it is always protected inside the device. However, it is possible that over the years the card has been resisting and the chip that incorporates this beginning to fail. Although the most common failures in these cases would be that the iPhone does not recognize the card, the truth is that it can also cause this type of problem when making or receiving calls. Remove the SIM tray and examine it to determine that it is in good condition. If not, you can request a duplicate from your telephone company, these being free in most cases.
Lack of balance or other problems
If you have a prepaid rate on your SIM card, it is very important to be aware of whether or not there is a balance on the line. Telephone calls have a cost that is consumed by this rate and when it runs out or there is not enough money it does not allow calls. In fact, there are companies that block incoming calls if you do not recharge your balance in a certain time, so in the end this problem can be extended both to make and receive calls.
If you have a contract with your telephone operator, there may also be another series of problems due to non-payments and the like. Make sure you are up to date with payments and, in case of doubts, contact customer service so they can verify if your line is in correct condition.
If your iPhone doesn’t ring when they call you
This problem can be due to several reasons, the first of which is that you do not have the high volume and you may not know when it sounds. You can check it in Settings> Sound and vibrations, although it is also possible that you have the mute switch active, so you should also check it. Also check that you do not have Do Not Disturb Mode active and if so, check what type of calls you are allowing, which you can also check from Settings.
Speaker or microphone problems
If you can make and receive calls perfectly, but the problem is that you do not hear well or do not listen to your interlocutor, it is possible that your microphone and speaker are faulty. The first thing we advise is to make sure that it is not the other person’s problem, which you can check perfectly by recording a voice memo and listening to it later.
If you verify that it is your problem, it is possible that the holes of the speakers and microphones are plugged by dirt, which does not have a solution at your fingertips or at least it is not recommended. Therefore, in this case and in the case of doubts regarding the integrity of these elements, it is best to make an appointment with Apple or a technical support authorized by the brand so that they can verify it with special tools and, in case it’s dirt, they can clean it. In any case, check the last point of this article.
Is restoration a good option?
At the beginning of this article we discussed restarting the iPhone as a solution to many software problems. Well, the definitive solution to any problem of this nature is to restore the iPhone completely and even configure it without backup as if it were new. However, at this point we do not believe that this could be the problem. If you want to be completely calm, you can format the device to make sure, although we insist that it is likely that this will not be fixed.
Contact the technical service
If you have not managed to find the solution at this point, you will have no choice but to make an appointment at Apple or one of its SATs. They will be able to verify what is really happening to the phone and offer you an effective solution, either in the form of a repair or with a replacement phone. If the iPhone continues under warranty and it is also verified that the failure is due to a factory defect and not due to misuse or moisture damage, the repair may be free. To contact this service, you can consult the Apple website , use the iOS Support app or physically go to a store to make an appointment.