Can’t Log into Your Amazon Account on Mobile? Here’s What Might Be Happening

Incorrect Data Entry or Forgotten Password

The first thing to check when facing login troubles is whether you’ve entered your credentials correctly. Verify both your username and password. It’s possible that you mistakenly used a different email if you have multiple accounts, or you might have mistyped your password. Sometimes, after a prolonged period without needing to log in, you might not remember your password exactly or make a typing error due to haste. Take a moment to reenter your data carefully.

If you’ve entered your data incorrectly, you’ll see an error message indicating that there’s a problem and that the password is incorrect. If you’re still unable to resolve the issue, use the “Have you forgotten your password?” option. Enter your email or phone number to receive a reset link. Check your email and create a new password to regain access to your account.

While incorrect credentials are the primary reason for login problems, there are other factors to consider, as we’ve found. Make sure to rule out these possibilities:

1. Service Outage: Confirm whether the Amazon service is currently down. In the event of a service outage, waiting for it to be resolved is the only solution. You can check with friends, consult social media, or use a website that monitors service statuses.
2. Internet Connection: Ensure you have a stable and active internet connection. Weak or no connectivity can prevent login. Try switching to a different network or moving to an area with better coverage.
3. App Updates: Check if there’s a pending app update or if you’ve recently updated the app. Occasionally, a new version can cause issues. We recommend uninstalling and reinstalling the app, which might resolve the problem.