Adobe is a company that has some of the best products for professionals such as Premiere, Photoshop or Acrobat. To be able to enjoy them, it is necessary to go through the checkout and contract a subscription, which will vary depending on the programs that we are going to contract, not being possible to acquire them for life. We will pay a monthly amount and when we no longer need them we can cancel it and stop paying. However, this business model can be treacherous if we do not read its small print well.
And it is that Adobe was one of the pioneers in launching the subscription business model, by which instead of acquiring them definitively by spending hundreds of euros, we can “rent” them by paying a fixed monthly fee depending on the products. that we request.
That is why it is important to be clear that these licenses allow us to use the software permanently on our computer. Instead, we do not pay in any case for its property, but only for its use. That is why we cannot resell it, nor give it away, much less modify it. Only and exclusively, we are allowed to use it according to the conditions of the contract that we accept when subscribing to one of its models.
Adobe subscription models
When we contract an Adobe subscription model, we obtain the latest versions of each of the programs that it includes, without having to pay more, in exchange for a fixed fee that will vary depending on the programs that we have contracted. This will allow us to use them fully and without restrictions whenever we need them. As soon as we no longer need them and want to stop paying, these programs will no longer be available to us.
Adobe offers several subscription modalities either to be used by a group or individually. Within its categories we find Photo, Graphic Design, Video, Illustration, UI and UX Programs, Acrobat and PDF, 3D and RA and Social Networks. For example, within the Photo category, we find the Photography section, which includes Lightroom, Lightroom Classic, Photoshop and 20 GB of cloud storage for only 12.09 euros per month . We can also hire them individually. For example, Premiere Pro, Illustrator or InDesign would cost us 24.19 euros per month , each separately. In the case of wanting to contract the entire suite in its entirety, its cost reaches 60.49 euros per month .
These options are especially interesting if we need to use programs like Photoshop, Premiere or Lightroom for a certain period of time, since it will allow us to use them saving us a good amount of money. On the other hand, if we need to use the applications in the long term, the amount that we will pay will surely be higher than what your lifetime license would cost, and this is where Adobe plans its business.
Steps to unsubscribe
In the event that we have signed up for its trial version or we have signed up for some of its plans for individuals and we no longer want to continue using it, we can cancel the subscription to avoid continuing to pay for it.
Of course, we must take into account that, if we cancel within 14 days of the initial order, then a full refund will be made in our favor. Instead, if we cancel after 14 days, our payment will be non-refundable and the service will continue until the end of that month’s billing period.
To proceed with the cancellation of the contracted products, we must log in to the Adobe page with our username and password.
This will take us directly to your “Plans and Payments” page. In the left column we select Plans to show us the one we have contracted. Now we will click on the “Manage plan” section that is within the plan that we want to cancel.
This will cause a new pop-up window to appear where it will show us the characteristics of our plan (applications included, price, billing period and cloud storage) on the left side. On the right side, we locate the “End the service” section that is at the bottom. Here we click on “Cancel the plan” .
Once this is done, a new screen should appear. Here we must indicate the reasons why we want to cancel and click on the “Continue” button .
In the subsequent screens, it will inform us of everything that we lose by canceling and will try to persuade us by recommending that we take advantage of some of its offers. Click on the “No, thanks” button to continue.
Finally, we arrive at the “What will happen when canceling” screen, where again the details of the cancellation and the plan it affects. As we are convinced of this, we only have to click on the “Confirm” button .
From this moment the plan is canceled and we will not be charged more. A screen appears informing us that we are still part of the Adobe community, can return to a plan at any time, and in the meantime continue to have access to the free Creative Cloud membership. Click on “Done” to close the window.
Payment and penalty plans
As we have mentioned, this subscription model is ideal to use the products that we need only for a time. In this way, we can sign up for a month, then cancel, then sign up again and cancel later, as many times as we need. This allows us to do without them when we do not use it and save money. However, we must look carefully before contracting a subscription model since the price may include a permanence, which in case of non-compliance we should pay a penalty .
Annual and monthly plan
When subscribing to Adobe Cloud we will have to choose one of these plan modalities depending on the package that we are going to hire
- Annual, prepaid : we pay for a whole year at once at the time of contracting.
- Annual, monthly payment : allows us to pay the service month by month for a year.
- Monthly : we pay the service month by month.
All subscription models will allow us to cancel at any time, we will find the difference depending on the time we do it. So that this does not take us by surprise, Adobe explains it in its subscription terms , so it is convenient to review them, although few users carry it out. In the event that we cancel within the first 14 days , we will be refunded what was paid. After that 14 days, we will not enjoy the return, but we can continue using it until the end of the subscription.
Of course, you have to be careful when contracting the “Annual plan, monthly payment” option, because according to its terms, when canceling after 14 days , an accumulated amount of 50% will be charged based on the time remaining for the completion of the contract. Along with this, the service will stop working once the billing period for that month has ended. This is a kind of “fine” for breaking the contract early, varying depending on the time left available.
And it is that the subscription model can be interesting, but we must be careful with possible hidden clauses in their contracts that can give us some displeasure. Even without reading them, we must be clear that an annual contract paid month by month surely carries cancellation fees, in order to compensate for the discount that is included in the price.
How to avoid penalty
When it comes to avoiding any type of surprise and having to pay the penalty when canceling, it is important that we use common sense. For example, it makes no sense to contract the annual plan if we plan to unsubscribe after a few months, since we will pay a higher penalty.
Hire the monthly plan
Therefore, if we are going to use any product in a timely manner or we do not know how long it will take, the best option is to contract the monthly payment method. It is true that it is a more expensive modality , since Photoshop would cost us from the 24.19 euros of its annual plan with monthly payment, to the 36.29 euros of the monthly plan. But in exchange, it allows us to cancel when we want without penalty and if it is within the first 14 days, it will refund us the full amount of the month paid.
Of course, this plan is not available for the entire Adobe Creative Cloud catalog. For example, the Photography pack does not include this payment method. Yes, we will find it in individual applications such as Photoshop, Premiere Pro, or even in the pack that includes all Adobe applications.
Change Plan
Another option that we have to avoid the penalty is to change the plan to which we are subscribed. When we have a contracted subscription, we can change the plan by choosing another pack from those offered by Adobe. With this we get the renewal date of the subscription to be updated. From this moment on, if we cancel the subscription in the first 14 days, they return both the fraction of the previous subscription and the fee for the new plan.
Delete Adobe account
If after canceling our Adobe subscription we decide that we no longer need the account and we want to delete it completely we can also do it. To do this, click on this link to the Privacy section . Later, within the options that we have available, we must scroll to the bottom of the screen, where we will find the Delete account section.
From here we can request the permanent deletion of our account at any time by clicking on the “Continue” button .
On the next screen they will show us in detail all the data that we lose in case of proceeding. If we agree, we click “Continue” again .
Now a screen appears asking us to cancel any or subscription that we had in the account, in the event that there is any activated plan. Click on “Continue” again .
Finally, we must make a final confirmation and check the box “Yes, I understand what this means and I want to permanently delete this Adobe account” and then click on the “Confirm account deletion” button . Once this is done, the Adobe account will be deleted and we will no longer be able to access it.
