The iPad Pro are the best tablets from Apple and possibly on the market. Both its iPadOS operating system and its compatible features and accessories are proof of this, however they are not exempt from specific failures that may arise for various reasons. Of course, the vast majority have a solution and in this article we will tell you how to solve all the problems of your iPad Pro.
Display failures
All iPad Pro’s, from first to last, can have more or less the same screen problems. It is not usual in any case, but whether due to accidental damage or not, it is possible to find a multitude of failures.
- Blurred screen.
- Green screen.
- 120Hz refresh rate does not work well (iPad Pro 2017 and later).
- Colors are not shown as they are.
- The screen is too dark or does not turn on.
- Excessive flickering of the screen.
- The touch does not work (partially or totally).
These are some of the failures that, without being common, are the most common in terms of problems of this type. The first thing to keep in mind is that your iPad Pro has an original screen , since any failure it presents is not guaranteed an official solution. Something to keep in mind in any case is that the revision of settings such as the Night Shift or the True Tone within Settings> Display and brightness, since these settings alter the original brightness and color of the screen.
Screen failures should not be taken as normal, so the best solution to this is to always go to Apple technical support and ask for a review. Experts will be able to make a more accurate diagnosis and propose a solution. In case the fault is of the screen and not any other internal component, they will have to change it.
Apple does not change the screens of the iPad as such when it comes with a problem of this type. What the company offers in these cases is a replacement iPad that, without being new, has brand new components and has been tested to ensure that it does not present any failure. If the problem is due to a factory defect, it is very likely that this will come free, but if not, you must face a repair that has the following costs:
- 9.7-inch iPad Pro: € 421.10 without warranty and € 49 with AppleCare +.
- 11-inch iPad Pro (1st generation): 541 euros without guarantee and 49 euros with AppleCare +.
- 11-inch iPad Pro (2nd generation): 541 euros without guarantee and 49 euros with AppleCare +.
- 12.9-inch iPad Pro (1st generation): 661.10 euros without guarantee and 49 euros with AppleCare +.
- 12.9-inch iPad Pro (2nd generation): 661.10 euros without guarantee and 49 euros with AppleCare +.
- 12.9-inch iPad Pro (3rd generation): 711.10 euros without guarantee and 49 euros with AppleCare +.
- 12.9-inch iPad Pro (4th generation): 711.10 euros without guarantee and 49 euros with AppleCare +.
It should be noted that when we refer to no guarantee, we do not mean the 2-year European legal guarantee, but rather that these iPad Pro do not have the extended AppleCare + guarantee. The legal guarantee does not cover this type of damage to the screen, as long as it is not a manufacturing failure as we have previously commented. We must also say that in case you can not go to an Apple Store you can ask to pick up the device at your home, which adds a cost of 12.10 euros for shipping costs.
Battery problems on iPad Pro
Batteries are, in iPad Pro and all electronic devices, the components that tend to degrade the most over time. If the device has also been used very intensively, it is very likely that it is already somewhat worn. If your common sense indicates that you have not really used the equipment considerably enough to experience such problems, there may be a battery failure.
As with the screen, the battery may come defective from the factory and in that case Apple will cover the problem for free in most cases. Be that as it may, going to the technical service is the best option to determine the problem more accurately. In case they have observed that the battery must be replaced and it is not due to causes beyond the user’s control, the cost of this would be 109 euros for all iPad Pro models and 0 euros in case AppleCare + is contracted.
It should be noted that in this case the battery is not replaced as such, but rather another fully functional iPad is offered. However, Apple only takes into account the battery when offering you a solution and for this reason the price does not rise as much as in the case of screens.
iPad Pro does not charge properly
Electronic equipment, powerful as it is, stays in a nice paperweight in case your battery can’t be recharged. The problem may also be due to the battery itself, in which case we refer to the previous section, although other components such as the charging connector now come into play.
The cable can be a cause as well, so it is advisable to test other cables to see if they charge. Also try some other power adapter . If it works with others, you know what the problem is, but if the device is not able to recharge its battery with others or does it intermittently, you have to consider that the problem is another.
The Lightning (iPad Pro 2017 and earlier) and USB-C (iPad Pro 2018 and later) are the connectors that the iPad Pro incorporate for charging. They are prepared for use for years, but this does not make them indestructible. Moisture and dust are their worst enemies, as they are the main cause of them not working. In the event that dust has been introduced, the solution will surely be easier, since all you have to do is use a small, lint-free stick to insert it into the slot and clean it. Perhaps the contacts with the cable had small specks that prevented the charge and after cleaning they already work.
Damage from humidity is already more complicated to solve oneself, since water is always an element to be feared by electronics. It is always recommended to use iPads in low humidity environments and also store them in places with this feature, so any contrary situation could generate an irreparable problem. If you have also spilled a liquid near the iPad, the bigger the problem. In any case, the technical service will be able to see it and offer you a solution to it. In the event that what is offered is a replacement iPad Pro, the cost to be assumed is that shown in the screens section.
Bugs on iPadOS
Bugs is what is called those software failures that cause a malfunction of the device, either generally or on some specific occasions. These failures are not due to a physical problem with the device, except in very exceptional cases where it is due to a defect in some component of the motherboard and in which case we refer again to the prices of the replacement iPad Pro.
The bugs that can be found in the software can be very varied and it would be practically impossible to cover them all, but some of the most prominent are these:
- Apps that close alone or don’t load.
- Unexpected restarts of the iPad.
- Impossibility to update the software despite having space.
- Photographs, documents and other files that are not saved.
- Excessive battery consumption.
- Device overheating.
- Slowness when moving through the system.
- Constant error messages in pop-up windows.
- Touch ID or Face ID does not work correctly.
- Unable to connect to WiFi or a Bluetooth accessory.
- Not being able to make payments using Apple Pay.
- Notifications do not arrive.
- Audio is not heard even if the volume is at maximum.
Normally these types of failures are more common in beta versions of the operating system, although it is also possible that in some stable versions they appear. Another possible cause is that your iPad has been formatting for a long time and has accumulated what is known as junk files, which are not appreciable, and these are causing problems. The latter is very common on occasions when backup copies are restored, especially when they have been previously made on a different model of iPad. Here are some of the solutions to this.
If you’re on an iPadOS beta
As we said, bugs are more common in beta versions that are still in full development. If you want to eliminate these bugs you will have to return to a stable version, for which you will need a computer regardless of whether it is macOS or Windows. Once you have it, you must follow these steps:
- From your computer, go to the IPSW website.
- Search the device list for your iPad Pro model.
- Select the latest version of iPadOS available and proceed to download it.
- Connect iPad to computer via cable .
- Open iTunes ( Finder if it’s a Mac with macOS Catalina or later).
- Go to the Summary tab of iTunes ( General in Finder).
- Hover over “Restore iPad” without pressing .
- Now yes, press the alt / option key while clicking on this option.
- Select the previously downloaded IPSW file.
- Follow the steps on the screen to install the latest stable version of iPadOS and do not disconnect the iPad from the computer until the process is complete.
Once you finish installing the software version, you will have to configure the iPad as if it had just come out of the box for the first time. You can configure it as new or load a backup that you previously made before installing the beta. Beta backups cannot be loaded until the beta is officially released.
Update iPadOS software
If the failure resides in your current version of the system, it is recommended to update to the latest available version.
- Go to Settings.
- Go to General.
- Tap Software update .
- Wait several seconds for it to load and click on “Download and install” the new version available.
If you get the message that no newer update has been found, you will have to wait for a new update to be released. Normally Apple usually releases a new version of software every month and a half or so, unless for some specific reason it releases them more frequently. If waiting is not an acceptable solution for you, you can resort to any other solution like the ones we give in the following sections.
Format iPad Pro
There are several methods to format an iPad Pro. In any of them, it is best to configure it as new without loading a backup, since this will completely eliminate software failures. In any case, we recommend just in case make a previous copy, either from Settings> your name> iCloud or with a computer.
To format an iPad Pro from the device itself follow these steps:
- Open Settings.
- Go to General.
- Now go to Reset.
- Click on “Delete content and settings” .
The most complete way to format an iPad is with a computer, so you can do it with different equipment and systems. From a Mac with macOS Catalina or later follow these steps:
- Connect iPad to Mac via cable.
- Open a Finder window .
- Wait until the Mac has detected the iPad and click on its name in the left bar.
- Go to the General tab .
- Tap on Restore iPad.
To perform this process on a Mac with macOS Mojave or earlier are the following steps:
- Wired iPad to Mac.
- Open iTunes .
- Once the Mac has detected the iPad, tap on its icon at the top.
- Go to the Summary tab .
- Tap on Restore iPad.
And finally, if you have to do it from a Windows computer you must do this:
- Connect the iPad to your computer by cable with its corresponding cable.
- Open iTunes . If you do not have this program on your PC, you will have to download it from the Apple website.
- Tap on the iPad icon at the top of iTunes when the computer has detected it.
- Go to the Summary tab .
- Tap on Restore iPad.
Apple Pencil does not work
Any failure of the Apple Pencil may be due to a failure of the accessory itself or the iPad. It would be advisable to try it on another compatible iPad Pro to verify its correct operation. Or vice versa, try another Apple Pencil on your iPad Pro. However, it is not easy for you to have another device on hand, so you will have to investigate other possible solutions. If this is your first time using an Apple Pencil, you should also make sure that it is compatible . Those of the 1st generation are with the iPad Pro 2017 and earlier (those with bulky frames and a Home button). Those of the 2nd generation are with the iPad Pro of 2018 and later (with reduced frames and Face ID).
An aspect that seems obvious, but it is a more than usual failure is that the stylus has run out of battery . Try charging it with the iPad itself and you can see if it has a battery or not. If this was the problem, there is nothing more to say, but if it had enough battery you should continue to find out what may be happening.
Head to Settings> Bluetooth and check here that the Apple Pencil appears as connected. If not, connect it to your iPad and try pairing it from this settings panel. If you can’t make it, it may very well be due to an accessory problem. Solving this problem in Apple could have a cost of 85 euros for the 1st generation Pencil and 115 euros in the 2nd generation, having it for 29 euros in both cases if you have AppleCare +. All this taking into account that it is not a factory defect, in which case you could get a replacement for free.
IPad Pro cannot detect external wired devices
Among the advantages of an iPad Pro and its iPadOS system stands out the possibility of connecting external devices such as hard drives or any other as if it were a computer. In those who have Lightning, perhaps it is a more common failure that it does not recognize according to what accessories due to the limitations of its technology, but not in those with USB-C.
We stick again to the case of the connectors discussed in the section in which we explain what to do when the iPad Pro does not charge, since any speck of dust or other element could be obstructing the connection by cable. Always taking into account that the connector does not present any alteration that can be seen with the naked eye, such as a break or bent. In any case, if this is the problem you could not charge the iPad either, so go back to the mentioned section to find out what to do.
Most likely, the accessory you are connecting is not compatible or has a fault. It is recommended in this case to read the user guide of this and contact the manufacturer to help solve your compatibility problem if you have verified that it should work on the iPad Pro.
Keyboards and / or mice do not work on iPad Pro
If the keyboard, mouse or any other peripheral you want to connect works with a head or nano receiver, read the previous section. If it works through Bluetooth or with the Smart Connector, we will tell you what to do.
In the case of official accessories such as the Smart Keyboard or Magic Keyboard, these are connected through the Smart Connector located on the back of the tablet. If there is a fault with this connector, you should contact the technical service and if it is due to a problem with the accessories themselves, you will have to assume the cost of replacing these, as long as they are not factory defects. This cost stands at 29 euros with AppleCare +, while you will have to pay the full cost of the new product if you do not have this extended warranty, since they are not repairable products.
In the case of Magic Mouse 2 the cost is 35 euros with AppleCare + and the price of the total device if you do not have this extended warranty. For any other unofficial Apple product you will have to contact the seller or manufacturer to find a solution.
Ultimate fix for all glitches
If your problem with the iPad Pro does not appear in this article, the first thing we must tell you is that you leave us a comment so that we can help you and further expand this post in case it is a failure that we have been able to ignore. In any case, to solve it, it is best to go to technical support . This is always the most effective recommendation to find the exact problem and find the best solution.
In case you can not go to Apple itself, try to do it in an Authorized Technical Service , known as SAT. These also have original parts and effective tools to run diagnostics for all kinds of problems. We understand that they may not be the cheapest solutions, but they are always the most effective and guarantee the correct operation of the device.
