Largely thanks to the internet connections that we have at the moment, remote work in one way or another does not stop growing. For all this we can use a multitude of applications and platforms that are very helpful and offer us all the necessary functions. For example, this is the case with TeamViewer, a powerful program that we want to focus on next.
Many of you may already know first-hand that this is a program that helps us connect to other computers remotely. Initially TeamViewer can be very helpful for both home and professional users. The former can use it to solve problems on the computer of their friends or family. In addition, companies often use this platform when providing maintenance services for their clients.
Remote Desktop Program Operating Modes
However, despite the enormous usefulness and security of TeamViewer, this is not a perfect program, as is the case with most of the software solutions we use today. The first thing to keep in mind is that TeamViewer basically has two modes of operation, one personal and the other commercial.
As is usual, the first of the modalities focuses on private use that allows us to benefit from the program completely free of charge. On the other hand, we find its commercial use, which, of course, is already paid, more focused on small and medium-sized companies. However, sometimes we can find certain problems like the ones we are going to mention below.
In particular, it may be the case that some users cannot use TeamViewer privately as they would like.
TeamViewer blocks personal use mode for some
We tell you all this because some of them are currently reporting usage errors when working with the program in private or personal mode. To give us a more concrete idea, they are checking how the platform blocks their personal use when they connect under CG-NAT. Broadly speaking, this is a technology by means of which the operator saves the usual public IP. Thus it is achieved that the same public IP address is shared with many users of the same operator.
Well, some who are currently connecting to the internet under CG-NAT , suffering from certain blocks when using the aforementioned program. In fact, TeamViewer blocks your connections by making use of private or personal mode . This means that the program understands that we are making commercial use of it, so it bans us and does not allow us to connect remotely. As you can imagine, this can become a serious inconvenience for some, especially when it is totally false that a commercial use of TeamViewer is being used.
In short, and for us to understand each other, if you use CG-NAT on your internet connection, the remote desktop program can block the version for personal use. There is no doubt that this is a major drawback for those who make regular use of this program. Furthermore, all this is aggravated if we consider that the connection under CG-NAT is carried out by the operator.
But this is not always the case. There are also people, like Sergio, without CG-NAT, who are being affected by bans when using this program.
I would love to use the ability to connect to @QNAPEspana via Teamviewer and test how it works. Too bad that @TeamViewer has permanently banned me for “commercial use”, not even sending the letter of non-commercial use does not lift it.
– Sergio de Luz (@Sergio_deLuz) November 2, 2021
Even sending a letter with the evidence demonstrating non-commercial use, these users are still banned and unable to use TeamViewer. Another similar case is the one that happens to another user exactly the same. The solution? The typical one is to opt for an alternative that does not mistreat its users in this way.
We are two now. My “business use” had always been to connect to my mother’s PC when she had a problem so I didn’t have to go to her house.
Now we use VNC. https://t.co/Ebdt3eoVYe
– Anyone BOFH (@ManOwaRFreaK) November 2, 2021
Therefore, if this bug spreads, the best we can do is find another alternative program that works as a remote desktop .
