If you are here it is because your Apple TV has problems connecting to the internet. Either by not being able to connect at any time or because it connects and minutes later appears the tedious message that indicates that the device has lost the connection, in this post we will help you solve it.
Why doesn’t your Apple TV connect to the WiFi?
First we have to look at something that seems obvious, but that is sometimes the main reason for an Apple TV and other devices to connect to Internet problems: the router . Check that it is on and working properly. If you have the Apple TV connected by cable , check that both ends are well connected. If the connection is via WiFi, you must also verify that the signal is good, for this we recommend you to perform a speed test from another device.
If you have the Apple TV in a place far from the router , the signal may not be arriving well. If it is also placed somewhere with physical barriers in front, this may also be causing problems. If you find yourself unable to have the Apple TV and the router in a closer place, you could opt for the purchase of a signal amplifier that allows WiFi to reach all the rooms in your house well.
In case you have verified a problem with your router, you should contact your telephone company to solve those problems. Sometimes these devices may work well via cable, but not via WiFi. Conversely it also happens and in any case, the most correct thing is that they are professional technicians who verify it and, if necessary, replace the router with a new one.
Other failures that could occur are the physicists of Apple TV itself. The Ethernet connector , in case of internet connections via cable, is a firm candidate to have suffered some deterioration. Try to test with other cables to rule out any other problems and if you still have problems, the Apple TV connector may be damaged. This will require you to contact Apple.
Another fault, less common but equally remarkable, is that of the device’s own internal system that allows Wi-Fi connections. It is not usually something that deteriorates under normal circumstances, but it is possible that due to some factory error it will be defective. In this case you should also contact Apple to fix it and more if the Apple TV is still guaranteed.
If none of these solutions have ended up fixing the problem to connect to the internet, you can use the last option to restore it. For this we recommend you take a look at the tutorial in which we explain how to restore an Apple TV .
How much could the repair of an Apple TV cost?
In the event that you have to go to an Apple Store or SAT with your Apple TV, they will first have to run a diagnosis. This can be both software and hardware, having for the latter to disassemble the device. This diagnosis is free and once you have the exact problem you will be given a repair estimate that you can accept or not.
The exact price of repairs depends on several factors. The first and most important is the one that depends on the component to be repaired . Sometimes some components are not repaired but a reconditioned Apple TV is offered whose price depends on the desired model and capacity. Another determining factor to consider is whether the device is under warranty or has some type of Apple Care insurance, since in these cases it could even be a free repair as long as the product defect is not due to misuse of this.
In any case, the final amount can only be known when you go to Apple. We insist on remembering the existence of the SAT, an acronym for Authorized Technical Service and that for practical purposes it will act on repairs in the same way as Apple. These places are interesting if you don’t have a nearby Apple Store or if there are no appointments available for repair.