Apple TV Does Not Reproduce Image on TV or Monitor

If you have the Apple TV connected to a television or monitor and yet you cannot see the image, it is clear that something is not right. It could be a serious and almost irreparable failure, yes, but it could also be a small problem with an easy solution. Be that as it may, in this article we address all the possible causes, as well as their solutions so that you can use the Apple TV normally and without the image leaving the screen.

Checks to rule out Apple TV problems

When something does not work well, the first thing we tend to think is that it is broken. However, this does not always have a logic and there are several possibilities to review before thinking that it is the Apple TV itself that is damaged.

Apple TV Does Not Reproduce Image on TV or Monitor

Verify that it is connected to the power

Sounds stupid, right? It seems too obvious to be the source of the problem, but many times the solution to problems is the simplest of all. Check that the Apple TV is properly connected to the power and that, logically, that plug has electricity.

Are you in the right source?

The Apple TV connects to televisions and monitors using an HDMI cable, which is the one that ultimately allows there to be or not an image on the screen. While Apple TV only has one output source from this connection, the same is not always true for monitors and televisions. Check in which port you have connected the cable that comes from the device and then verify that you are in that source. If you are in a different source, it is normal that the image is not displayed.

puertos apple tv

Check HDMI connection

Spinning with the above, it is possible that you are in the correct source and yet the image is still not displayed. It is possible that the cable is damaged and therefore does not work well. The first thing to check is that it is correctly connected to both the screen and the Apple TV itself. Since both ends of the cable are the same, you can try swapping them to see if it works that way.

If it still does not work and you want to rule out that this cable is the problem, we recommend trying other cables you have to see if they work with them. It could be bad luck that those other cables were also broken, but the truth is that the best possibility is that it is not the cable that is causing the failure.

Check that the remote works well

It is possible that you think that the device has been turned on and that it is still turned off, this being an important reason for not displaying the image. The controller could be the culprit in this case, either due to a lack of battery or not working properly. If you notice that the white led of the Apple TV is on, rule out that the problem is the remote control, but if despite pressing the buttons on it you see that the led is still off, that is the problem.

What we advise is to charge the remote using its corresponding Lightning cable and, after a few minutes, try to turn on the Apple TV with it. If it is not solved, keep reading what may be the other causes of the problem.

mandos apple tv

Connect it to another television or monitor

Yet another method to rule out that the Apple TV is failing is to connect it to another output source. If you have another TV or monitor at home with an HDMI port, try connecting it to it to see if it works in this case. In the affirmative case, it could be that the HDMI of the first TV is defective, already being a problem totally unrelated to the Apple TV.

Connect another device to the screen

This would be the next step after the above if Apple TV is confirmed to work on other televisions. If you have any other device of any type that connects via HDMI to the television, try connecting it to make sure that it is indeed the port of this that is also causing failures with the Apple TV.

What other origin could these failures have?

If after having done these tests you have verified that what is failing is the Apple TV, there are several causes that justify it. Some might even have a quick fix too. The main ones that are usually given are the following.

If the fault is intermittent

If the problem you have with the image is that it suddenly disappears, is shown again and happens continuously, it may be due to two main causes. The first is that the HDMI cable does not make a good connection, so we recommend buying a new one. If it has not been solved after that, it cannot be ruled out that it is a tvOS bug and not a physical problem. Try updating the software to the latest version available and if it doesn’t work, completely restore the operating system, leaving the Apple TV with its factory settings.

App Apple TV historias esenciales

Liquid or moisture damage

It is not strictly necessary for a liquid to have been spilled near the device for it to exhibit moisture damage. If the Apple TV is not kept in a dry environment, it is likely that the humidity will end up penetrating inside, causing some components to suffer over time. If this is the cause of the device problems, unfortunately there would not be a simple solution within your reach.

That there has been an overload on the network

Another possibility that is not ruled out is that, due to a storm or any other cause, there has been an overload in the electrical network that has left the Apple TV scorched. This would not only make it not show an image, but it would make it completely irreparable, forcing in this case to report the home insurance specifying the device as one of the damages.

How to report the issue to Apple

If you have not been able to establish the origin of the problem or you are clear about it and it is not repairable on your own, you should go to an official technical service, either from Apple or one of its authorized services. They will be able to establish the causes better than anyone else and offer you a solution accordingly. The contact method can be from the company’s own technical service website , through the telephone number 900 150 503 (free from Spain) or from the Support app available in the iOS and iPadOS App Store.

Developer: Apple