The Apple One packages are now one month old since their launch after being presented in the month of September. The plans offered by the Cupertino company to save money on subscriptions to its services include a free trial month, although it seems that now there are problems with renewals and charges. Here we tell you what happens and what you should do to solve this problem if you are experiencing it.
Complaints about Apple One charges
Some media such as MacRumors have echoed the claims of users on social networks regarding the charges for Apple One. In principle, as we previously mentioned, any of the packages is available with a totally free trial month in which there is no there should be a charge for none of the included services. If this subscription is canceled before its automatic renewal, the services will be inaccessible after that time and obviously without additional cost. However, some clients claim that either they have been automatically renewed despite having canceled it or that they have even been charged for the services individually.
@AppleSupport Apple One billing / conversion from separate Music and TV + subscriptions is completely FUBAR broken. Just got charged a newal for Music despite it saying it’s be included in Apple One today. pic.twitter.com/XPEcjzxxXz
– Bobby Trif (@trifster) November 30, 2020
There are also those who point out that they have been charged the monthly payment for Apple TV + despite having it free until February. We recall that it has been more than a month since it was announced that those users who had obtained the free year before January 2020 would have an extension of the trial until February. Therefore, it is also a judgment that someone has been charged in that case.
Will Apple do something about it?
Obviously yes. After these complaints, the Cupertino company will be more than aware of the problem suffered by users. The company is expected to fix it as soon as possible so that it stops happening. Although this is not a generalized failure that is happening to all users, the fact that it happens to a small number of them is already more than enough reason to take it into account. Therefore, it would not be surprising that in the next few hours this failure in the billing of services is already corrected.
What should you do if you are in this situation
Regardless of whether you have been charged individually for each service, if it was only one, if it was automatically renewed inadvertently or even if you have been charged for the entire trial month, there is something you need to do: contact Apple. Either through its technical support website or through the rest of the contact channels with Apple that exist. If possible, try to keep in contact with a professional from the company, either through chat or by phone. Explain your case in detail so that he can open an incident and it is most likely that you will be reimbursed for the amount that you have been charged by mistake. This is after all the only solution available at the time of writing this article and pending the aforementioned solution from the company.
