Apple Music failures and problems exist and it is perfectly understandable that at any given moment you despair if the service does not work normally. Slowness, inability to listen to songs, interface that freezes … These are just some of the problems that can be encountered and in this article we will try to help you solve them in the best possible way so that you can continue enjoying your favorite artists.
Most common Apple Music glitches
Usually Apple Music is a service that does not present incidents or errors, however, it is not exempt from possible specific failures that may hinder the use of the application for users. Below we list what are the most common problems that can arise in Apple Music.
- The song does not play.
- Playback cuts out or jerks.
- No search results are returned.
- The application freezes.
- The application quits unexpectedly.
- The application skips songs automatically.
To solve all these problems, here are several solutions that you can carry out on your device to enjoy Apple’s streaming music service without any problem.
If it is the app that gives errors
The solution for almost everything: reboot
One of the solutions that we always propose to any problem that a device may present is to restart it. The reason why the music playback on Apple Music is failing may be caused by a process that has been blocked in the background and to unlock it what we have to do is restart the iPhone, iPad or device with which you are having this trouble. In this way, all the processes will be restarted and we will eliminate the possible blockage that was causing an interruption in the reproduction of music in the application.
Keep your device up to date
This recommendation not only works for this problem, but for most of them. We recommend that you always keep your device updated to the latest version. Apple puts a lot of effort into providing a safe, fluid operating system with the least possible incidents, which is why the volume of software updates is so high. Therefore, if you do not have your device updated to the latest version of its operating system, we recommend that you do so to rule out that the existing problem with Apple Music is in the software version in which your device is. To do so, follow the steps below.
- Open the Settings app of your device.
- Click General and then Software Update
- If you are not on the latest version, it will come out and you just have to click Download and install.
Uninstall and reinstall it
It is possible that the problem is within the application itself, therefore, a possible solution to this would be to uninstall the application from your device and then re-download and install it from the App Store.
To do this, you just have to press and hold on a part of the screen until the apps start to shake, once this is done, click on the “-” icon located in the upper left part of the app and then click on Delete app. In this way you will have eliminated the application. To reinstall it, you just have to search the App Store for the Apple Music application and reinstall it.
Problems during playback
Check your internet connection
One of the possible problems you can have if the music playback on your device with Apple Music does not work as it should is the internet connection. Apple’s streaming music service works with an internet connection, unless you have downloaded the music, obviously, therefore, if the network connection is not good, this may affect the playback of music on your device.
Check Apple’s servers
One of the possible causes that Apple Music is crashing on your device may be because the service is really down. This is not something usual since Apple, obviously, has enough infrastructure to guarantee the service continuously, but there is a possibility that it may have fallen, therefore, we recommend that you enter this website to know the Apple’s system status, looking at Apple Music, of course.
Try Apple Music on other devices
It is possible that the problem lies with the device itself, therefore, a good way to verify that your iPhone, iPad or the device with which you are listening to music is not the problem, is to try to play music on another device that also has Apple Music. For example, if you have an iPhone and an iPad and you are having trouble playing music on the iPhone, try playing it on the iPad. In this way we will know if the problem is with the device, or if on the contrary, the error is within the platform or service.
If the faults persist
Restore as more severe solution
If, after trying to solve the problem with all the solutions proposed above, you still do not solve it, we recommend a last option that will surely be able to do so, restoration. From La Manzana Bordida we always recommend restoring the devices at least once or twice a year, so this can be a good excuse to give it that maintenance that your device needs and thus, try to solve your problem with the streaming music service of Manzana.
To carry out the restoration of the device, we recommend that you have enough time to be able to carry it out without haste. It is also important that you have a good internet connection. After restoring you have two options, enter a backup copy or start the device as if it were new. Our recommendation, given that the main reason for carrying out the restoration is to solve the problem with Apple Music, is that you opt for the second option, that is, start the device as if it were new despite the fact that later you will have to dedicate time to install all the apps you need.
Contact Apple
The last solution that we propose is that you contact Apple if none of the options proposed above has worked. In this way, Apple’s own workers will guide you towards a possible solution to your problem once they have correctly identified it.
There are multiple ways to contact Apple, through the technical support website, through the Apple Support application, or by phone by calling 900 812 703. In any of these three ways, you can contact the technical service of the company. Cupertino to report your problem and find its solution.
