Amazon Prime Video does Not Work on Smart TV: Solutions

Streaming has many advantages, but also some problems and disadvantages. Among them, not controlling the catalog by not having the content or being at the mercy of the operators, the saturation of the networks and the peering agreements to achieve the best possible quality. In addition, we can not forget about users with older devices, whether they are Smart TV or other. In this case, we echo the complaints of users of some Samsung Smart TVs that indicate that Amazon Prime Video does not work correctly.

Watching Amazon Prime Video on Smart TV or any other device is not complicated. In the first case, we need a television compatible with the application of the online commerce giant. In the second case, it will have to be done with a compatible external device such as a Fire TV Stick, a Chromecast or a TVbox with Android TV.

Amazon Prime Video does Not Work

In the case of Samsung televisions, the official Amazon website talks about:

  • Audio Description: Yes, on 2012 and newer TV models
  • Live Playback: Yes, on 2015 and newer TV models
  • Live help for ads: yes, on 2015 and later models
  • Ad-supported channels: yes, on 2015 and later TV models
  • Additional Notes: The Prime Video app is no longer supported by some models released in 2012.

Does Amazon Prime Video freeze or restart?

The Samsung support forums have been collecting Amazon Prime Video freezes or restarts on their televisions since the beginning of 2019. In the dozens of pages with messages about it, it seems that we found a common pattern related to televisions prior to 2016. So It seems that, when loading the application, the wheel that shows the start of this freezes and the television restarts.

Problems such as poor sound or image quality are also recorded. According to various responses, all models prior to 2015 (including that year) may have trouble viewing the popular streaming service. To try to solve the problem, many models that have not received updates for years are watching Samsung notify them of the existence of new firmware for their Smart TVs.

Sometimes this fixes the problem and users can start watching Amazon Prime Video without freezing or rebooting. However, we also have reports in which the update removes the app and it is no longer possible to download it from the Samsung app store. This would be because that specific model no longer has developer support, that is, Amazon.

Finally, they also recommend accessing the website of primevideo.com, entering with our username and password, accessing the Account and Settings section and the My Devices tab. There we will have to Cancel registration of the Smart TV with problems, in addition to taking advantage to clean devices that you are not using.

amazon prime video

Alternative solutions

Unfortunately, neither Samsung nor Amazon finish clarifying the affected models, the existing firmwares or anything else related to the Prime Video application. Users who want to continue enjoying the service without making another expensive investment, such as buying a new Smart TV, should bet on alternative solutions that include purchasing an external device.

The most recommended devices in this case are the Amazon Fire TV Stick , which can be obtained for 39.99 euros in its FullHD version or for 59.99 euros in its 4K UHD version. Another option is to use a Chromecast device to duplicate the application installed on our mobile phone. You can also use consoles like PS3, PS4 and Xbox One , in addition to the handy connection of the laptop by HDMI to television.