Consumers have less and less time to shop in physical stores and online supermarket stores are no longer an option, but have become almost an obligation. Like its main competitors, Mercadona is committed to its customers to deliver the desired products to our doorstep. Shopping online at the Juan Roig supermarket is simple, but there are some things you should keep in mind.
The rhythm of life that we lead is getting faster and faster and most of the day we spend working or carrying out different obligations that take away time to go to the supermarket to do the shopping or cook. Many times we opt for quick healthy food options at home or save time by shopping online at our trusted supermarket. If you’re a Mercadona customer and you don’t always have time, or due to health issues, you can’t go to their physical stores, these are the things you have to keep in mind if you want to shop online.
Two web designs according to your area of residence
Once you are registered with a username and password, to start shopping online, simply go to mercadona.es and enter your zip code. The design of the Mercadona online store was renewed in 2018, however, depending on the area of Spain where you live, it is likely that you still cannot access the renewed online version and you still have to make the purchase having to use its old version.
Old web version for online shopping at Mercadona
In the old design we can find an interface in which the products are displayed in a list format divided into a menu with different sections that we can see on the left side of the screen.
However, the renewed online version shows a more visual design in which it has several photographs of the products for sale in order to facilitate the purchase through the web and show the nutritional values in some cases. These are the zip codes where it is available .
New web interface for online shopping at Mercadona
service fee
If you want to buy online at Mercadona, you have to keep in mind that the minimum order is 50 euros , since, according to the official website, “we are committed to the environment, and with the minimum order we reduce the number of trips to deliver the orders. ”. In addition, you can place your order up to 10 days before the date you want to receive it.
The shipping cost rate is set at 7.21 euros and Mercadona ships to all of Spain, including the Canary Islands, the Balearic Islands, Ceuta and Melilla. The delivery service is 24 hours and can be sent the same day if you place the order before 9:00 a.m.
Choice of delivery section
Mercadona always offers the first available delivery section and subsequent ones so that you can select the one that best suits your needs. You can receive your purchase from Monday to Saturday, except holidays, unless the store that serves your area is open on holidays.
The delivery periods are one or two hours from 07:00 in the morning until 22:00 at night, subject to availability depending on the geographical area. As a customer, you have to commit to being at the address and delivery sections that you have specified in the order process. In the event that you are absent at the time of delivery, the supermarket staff will leave a business card with the customer service number (900 500 103) for you to contact and arrange a new delivery section.
Availability of delivery sections
Payment Methods
In order to guarantee security in the payment of your online orders, Mercadona follows the European Payment Services Directive (PSD2) . Your bank may ask you to authorize the amount of your purchase. On the new website you can only pay with a bank card in order to increase the efficiency of the collection process and speed up the delivery of all orders. The cards accepted for online purchases at Mercadona are: VISA, VISA Electron, MasterCard, Maestro and EURO 6000.
The Juan Roig supermarket chain warns that, if there is any difference with the amount charged that does not match the amount of the order placed, in most cases, it is due to differences in amount in relation to products with variable weight . like the vast majority of fresh or bulk products.
Accepted forms of payment in the online purchase of Mercadona
Customer service schedule
For any type of management, complaint, claim or question about the products offered, Mercadona makes the telephone number 900 500 103 available to its customers from Monday to Saturday from 9:00 a.m. to 9:30 p.m.
Once the payment is completed, the supermarket gives the option to request the invoice, which you can request through the Mercadona customer portal or also through its customer service telephone number mentioned above. If you do it by phone you will have to select option 4, indicate your ID number and the corresponding order number to receive the invoice in your email.