Before changing operators , one of the most important points that we should always pay attention to is permanence. As much as the offer or price are key aspects, the fact of being able to go whenever you want from one telephone company to another is essential. More than anything, because you could pay a penalty if you do not comply with what is established in its conditions.
For this reason, if you are from Digi or are going to be a customer of this operator because one of its mobile, fiber or convergent rates catches your attention, it is better that you take a look at these three points about permanence.
Beware of fiber rates
If you are interested in contracting a fiber-only rate with Digi or you are looking for a convergent rate with the operator (fiber and mobile), you should bear in mind that we will have to comply with 3 months of permanence . This is the minimum time required by the Romanian telephone company if we do not want to have to pay the installation fee. That is, we will have to assume a penalty.
Be clear that the bad thing at all times about having to meet a minimum commitment time with an operator is that, if connection problems appear and we are not happy, it will not be so easy to leave the operator. More than anything, because we will have to pay a penalty .
What services does Digi have without permanence?
Within Digi’s rate catalog, we can find that the Romanian operator’s mobile rates do not have any type of permanence. So we can change the rate at any time or go to another telephone company if, finally, this operator does not convince us. As simple as that.
In addition, if we additionally contract a fixed line service with the operator’s fiber, we will not find ourselves with any commitment either. You will only have to comply with 3 months in case of contracting a rate with fiber, either only fiber or convergent.
Digi Penalty
However, another important aspect of any stay is the penalty that we will have to pay if we want to go to another telephone company. And it is that, if we do not comply with the 3 months of Digi , it will be necessary to assume the payment of the installation, as the operator explains to us in the conditions of its rates :
« In exchange for the installation, delivery and configuration of the fiber and the Equipment at no additional cost, the Client undertakes to maintain the DIGI net Service contracted for three (3) months from the
when such Services are operational. In the event of early cancellation for any reason, or definitive deactivation of the Services due to non-payment by the Client or any other assumption that implies a breach of this commitment, the Client must pay DIGI, as compensation, the amount of the installation, which amounts to €120 , prorated by the number of full days remaining to meet the agreed commitment term .
In short, we will have to pay the amount of the installation , which is 120 euros. Of course, depending on the days we have been, we will pay less. In addition to the penalty, it is necessary to take into account the return of the equipment in Digi. More than anything, because if we go to another operator, we will have to return the router to the company. Otherwise, the operator may demand compensation of 50 euros , or 150 euros if we had PRO-DIGI 10 Gbps fiber.
