Uber is an easy to use and manage service, as well as safe, that allows you to move or travel comfortably from one place to another. For some time now they have become a clear alternative to taxis because of how easy it is to use and how easy it is to know what you are going to pay with your mobile phone before the trip.
The problem can arise at times, when you feel like Uber has overcharged you or charged you more than once and you don’t know why it’s happening. Therefore, we try to clarify why the service may be charging you more and what you can do in this case.
In addition to extra charges that may occur on the trip, such as having made additional stops, changing the destination during the trip or other cases that may occur, there are several reasons why Uber may be charging you more than it should. without you knowing. In any case, check your trips to see if Uber clarifies it for you.
Reasons why you see an overcharge in Uber
If you are not clear about what could have happened, we will tell you about some situations in which you may find yourself with an extra charge for Uber services and in which you can recover the money without having to do anything or that are actually lawful charges.
They have made you a temporary retention
Sometimes, when starting a trip, Uber may apply a temporary authorization hold equivalent to the initial price of the trip, including trips that are canceled. Although Uber automatically cancels this hold, it may take a few business days to reflect in your account and you may think that you have been overcharged.
If the amount is the same as the initial price of your request or the charge shows as pending, it is possible that it is a temporary hold and you will receive the money back soon. In any case, you can check with your bank.
Paypal error
You may have made a payment with PayPal and there is an integration failure between accounts. If your fare changes due to unusual traffic, new stops, or change of route or destination, you may feel overcharged until the charges are updated. If this is the case don’t worry as you will get your money back. You can contact PayPal for help, or even Uber.
You have scheduled a trip and changed it
It is possible that when programming a trip the rate appears, but later someone has decided to go with you to the same destination sharing the rate. This changes the amount , but in the system this can be reflected in a few minutes or 10 business days. This may be the case in other situations where you change your trip.
Therefore, in your account you will see both amounts, until the first one disappears or the money is returned to you. Therefore, you feel that you have been overcharged when in fact this payment has not been updated.
Because you’re late
Uber may apply additional costs to users who are more than two minutes late, so if this is the case and you have arrived late to your Uber, it is likely that you have been overcharged for this reason. There are many people who make drivers wait longer than they should and the platform has decided to act in their favor.
For cleaning expenses
It may also be that you have arrived at the vehicle in a drunken state and you have dirty everything, which generates an extra charge for cleaning. In any case, if this is the case, the incidents will be reported with photographic evidence and you will be able to see what has happened.
If you have been charged this fee without soiling the vehicle, which is called vomit fraud, you can contact Uber directly to report the situation.
How to get your money back?
In most cases, if you have actually been overcharged, you won’t have to do anything as the changes will be reflected automatically after a few minutes or even a few days, so your money will be refunded or you won’t see one of the changes. the charges that would appear to you in excess.
However, if this is not the case or you want to speed up the process, you can contact Uber in the same application. In this case, you can go to the Account section, from there to Help and to the Travel and Price Review section. There you will have to follow the steps of the specific trip to solve the problem of improper charge. You can also go directly to the account in the Travel section.
Before contacting Uber, check that it is not actually a lawful charge that should be applied to you, that you have not made two trips in which the exact same amount of money coincides and you do not remember, or that it is not one of the situations discussed above. Try to explain it in a detailed and concise way, and you only have to hope that they solve your situation.
