The smartphone warranty is one of those factors that we should not ignore, basically because it is the part in charge of covering the different factory defects that mobile devices may have. That is, the different problems of both software and hardware, and not those that are due to daily use or breakage.
For this reason, if in your case your smartphone has begun to fail without any cause, it is likely that it is an internal failure that has manifested itself now. And that is why you should know who you will have to claim the warranty from once you need to know if it covers it or not. In addition, we will tell you what you will need to tell so that you can claim this service.
Do I claim the warranty from the manufacturer or the store?
Normally it is clear that we usually go to the business where we end up buying the mobile device, but the truth is that the legal guarantee is covered by the manufacturer . This means that the store acts only as an intermediary. Therefore, in order to process this service as quickly as possible, the best option will be to go directly to the after-sales service of the manufacturer of our mobile device or technical services.
For this reason, if it is, for example, a Xiaomi smartphone and we have bought it in El Corte Inglés, for example, the ideal in any case would be to go directly to the manufacturer. However, within these two years by warranty law , there is a first period of six months in which the defect is considered directly, while from the first half year an expert evaluates the defect to be able to contemplate the possible responsibility of the consumer concerned.
And, if in your case you bought it online , for example, don’t worry because the same guarantee will apply, but as long as the business has its tax headquarters within the European Union.
What do you need to claim the warranty
Based on the Law of Consumers and Users, the legal guarantee is two years from the moment the mobile device was handed over to us. However, for this entire warranty claim procedure to be carried out, it will be necessary to have some proof in which its acquisition is accredited.
Therefore, to be able to use it correctly we will have to have the ticket or invoice for the purchase of the smartphone . Basically, because if these documents are not available, the manufacturer will apply the manufacturing date, which will always be prior to the date on which we finally decided to buy the terminal. So we will be losing time on the guarantee, and even the right to demand it.