Buying online is becoming more and more common, not only because of the convenience of being able to buy without leaving your home, but also because we are less and less afraid of putting our cards on the Internet. Although we must be careful, since hackers and scammers are increasingly present in this medium. Anyway, that shouldn’t happen with AliExpress. But what happens if your order does not arrive ?
The problem with AliExpress is their delivery time
Because it is true that the average price of products in the Chinese giant is low. Very low, in fact. On the other hand, waiting times are long and can even be longer than expected , either due to displacement or delivery time.
Namely; that buying a laptop on AliExpress can be much cheaper than doing it in a Spanish store, but it involves two big risks. The first is that the laptop warranty does not depend on Spanish law: if there is a warranty, it will be the one offered by the seller as an incentive for you to buy the product.
Then there are manufacturers that offer global technical support, but they are not required to do so by law. If the seller is based in China, there will be no two-year European warranty even if the product is shipped from a warehouse in Spain. The problem comes when an Aliexpress order does not arrive after several months. Before considering a lost package, we can use the platform options to claim if the order does not arrive or if it has been lost by the transport company.
What can we do
If you have bought more than once in this online store, an approximate date for delivery is shown when you do. In case the estimated date has passed and you still have not received your order, do not waste any more time and follow the next steps, since continuing to wait can cause you to lose your money.
Remember that orders may be delayed a little longer than the estimated date due to causes such as the volume of work of the transport company (as is the case with the state mail service), as well as special dates, such as Christmas and new Year.
The term to deliver what you have bought is what you have agreed. That is, the company has the obligation to deliver the product or service within the stipulated time at the time of purchase.
In the event that a specific term has not been agreed, the company has 30 calendar days to deliver the product. However, the AliExpress website has a counter on the order page that indicates when the deadline for the product to arrive is over. If the deadline has expired, you can open a dispute with the seller, and prove that there was a problem with the order. Then the seller must respond and give you a solution or show that it is not their problem.
You can give us another different deadline
It is true that all these online stores, both AliExpress, Amazon, eBay and others on occasion can give a new deadline for the delivery of the product. In this case we can choose between accepting said term or having the money returned to us . In addition, if the store is late in reimbursing the amounts paid, the consumer may claim that they return double the amount paid.
As we say, in the order status list you can see the route that the package takes: from the departure of the seller’s warehouse to the delivery at our door. Tracking aims to record each movement of the package. If you still haven’t received your package, you can check at what point it has stopped.
Thus, as obvious as it may seem, the seller is the only one who can make an official claim to the carrier . In this way, if your AliExpress package has not arrived, we recommend you contact the seller. This way you can find a good solution or verify with the transport agency the most recent status of the order.
Finally, in that dispute, the first step will be to negotiate with the seller. If there is no agreement, AliExpress will intervene in the dispute . On the other hand, if the seller understands your problem, they will accept your dispute proposal and thus you will get your money faster.