On Amazon there are two types of sellers: the website itself, which is responsible for selling and shipping a certain product, and an external seller that uses Amazon to sell its producers through the platform. Is there any kind of difference in the warranty of the mobiles that we buy in either of the two ways?
To clear up any doubts, we have reviewed all the conditions from A to Z of Amazon to create this guaita where we hope that all the doubts you have regarding the management of the guarantee of a mobile purchased on the web will be resolved.
How long warranty does Amazon offer on mobile phones?
The products sold on Amazon.com , whether they have been managed by the website itself or by a third party, are covered by the legal guarantee of 2 years from delivery in accordance with the provisions of the consumer and user regulations. The only difference at this point is that the legal guarantee for products sold by third-party vendors is provided by third-party vendors.
Money back or repair?
If you are within the first 30 days of purchasing the smartphone, you can return the phone for not being satisfied with it and receive the money you paid for it in exchange.
If the product is defective or damaged and the 30 days have passed, you can file a repair on it within two years.
What does the Amazon warranty cover?
All aesthetic or operational faults that the mobile presents as soon as it is removed from the box are covered. But if throughout the two years that the warranty lasts, failures, errors or problems arise in the mobile whose origin is its construction (the mobile turns off by itself, the screen flashes, the audio is not heard, etc …) and not a hit or misuse of the phone, you can also demand a replacement or repair of your smartphone.
Both the home repair and sending the product for repair and the repair itself have no cost in general and shipping costs will be reimbursed to the payment method used during the order.
What is not covered by the store warranty?
Phones sold by Amazon.com or by other sellers
Any problem that is not related to the manufacture of the mobile is not supported by the warranty. This way, bumps, scratches, moisture damage, broken screens, damaged connectors, or problems caused by unauthorized manipulation are not covered. Similarly, if the mobile has been rooted, you will also lose the right to enforce the guarantee.
Another component that is not covered is the battery, or at least not by all manufacturers alike. Brands such as Apple and Samsung cover it during the two years that the legal guarantee implies, but there are other brands that only apply a few months of coverage.
Theft or loss of the phone is also not covered.
Does Amazon Prime change anything?
No, the legal guarantee to which electronic products are subject in Spain is the same whether or not you have contracted Amazon Prime. This subscription only affects access to certain offers, free shipping within 24 hours and the possibility of using other Amazon services such as Video, Music or Photo.
How to use the Amazon guarantee
To be able to use the phone’s warranty, you must notify the seller of the defect within two months of discovering the defect.
Refund of money
If 30 days have not passed since you bought the mobile, you can opt for a refund. To do this, you must first access the My orders tab and select the mobile phone you want to return. Problem H az click ordering to indicate the problem that you have with the device , and thereafter, presses on request reimbursement. Click Send and prepare your mobile to return it as indicated in the instructions.
Repair
If the rigorous 30 days have already passed and you have verified that the mobile suffers a failure covered by the warranty, you can request a repair.
In this case, go back to the My orders area and select Return products on the mobile you want to repair. When choosing the reason for the return, choose the option Defective / Does not work well to write the problem of the product and select Continue . If the phone needs to be taken to technical support, you’ll need to provide the shipping address so the repair center knows where to send the product when it’s fixed.
You will then be provided with a label and instructions to send the product to the repair center or you will be directed to the repair service website to complete the process.
Can I extend the warranty?
When buying a phone, you will see on the side panel the possibility of extending the legal guarantee of the same 12 or 24 more months. You just have to choose the option that suits you best and add its price to the final cost of sale.
However, you can also add this “extra” insurance to a mobile that you already have in your possession, although its price will vary depending on the real cost of the phone you want to “protect”. You can choose the one that suits you best in the following link:
In this case, the mobile is not only covered by manufacturing faults, but is also insured in the event of accidental damage, electrical or mechanical breakdown. This warranty covers the repair or replacement of the product, or the refund of the corresponding amount if the repair is not possible.
