Movistar Plus+ television can be accessed through various means, with the most common being via the decoder. This device provides access to channels and additional features like recording, viewing content from the last 7 days, and accessing the video store. However, issues can sometimes arise, causing the decoder to malfunction. In such cases, a factory reset can be a helpful solution to resolve errors.
There are various reasons why the TV decoder may stop working or experience problems, such as connectivity issues or power supply problems. In some cases, these issues can be resolved using simple tricks or tips, but when those fail, it’s crucial to know how to perform a factory reset.
The process for resetting the decoder may vary depending on the model installed in your home. Whether you have an older decoder or a more advanced 4K UHD model, the remote controls and device models all allow you to perform a factory reset through relatively straightforward steps. Keep in mind that this process will reset the device to its factory settings and erase any data stored in certain applications, requiring you to log in again after completing the reset.
Here are the decoder models you might have:
- UHD Deco
- Deco UHD Smart WiFi
- Arris Vip1113
- Movistar UHD decoder
Step 1: Accessing the Other Menu
To initiate the factory reset process, you’ll need to access the IP configuration of the Movistar decoder by pressing a specific button on the remote control. The procedure is quite simple in current models:
- Turn on the decoder.
- Use the remote control to turn it off.
- Wait for about a minute.
- Turn it back on while simultaneously pressing the “+” button on the Movistar remote control several times.
Following these steps precisely is essential to proceed with the reset process. Once completed, a new screen will appear on your TV, providing access to the Movistar decoder configuration menu. In this menu, you’ll find sections like Network, Video, and Others, which you can navigate using the arrow buttons on your remote control.
In the “Others” section, you’ll find various information about the decoder, including manufacturer, date, software version, hardware version, and firmware version. Towards the end of the page, you’ll see the “Factory reset” button highlighted in green. Use the remote control to select it, confirm with the controller’s button, and wait for the reset process to complete.
After a brief waiting period, a message on the screen will indicate that the channels are being retuned. Confirm this action, and if you’ve lost access to any services due to the deletion of usernames and passwords, you’ll need to log in again. The channel retuning process may take several minutes, during which you should avoid touching any buttons to prevent potential issues.
Once the process is finished, Movistar will prompt you to confirm that everything is functioning correctly. Verify by changing channels using the P+ and P- buttons on your remote control. If channel changes occur without any problems, you can confirm that the factory reset has been successful, and you can resume using the Movistar Plus+ decoder as usual.
If the factory reset does not resolve your issues, you may need to contact your service provider to replace the decoder or schedule a technician visit for further diagnostics. Here are the contact numbers:
- Individuals (WhatsApp): 638 101 004
- Individuals (Phone): 1004 or 0034 699 991 004 (from abroad)
- SMEs (Phone): 1489 or 0034 609 901 489 (from abroad)
- Prepayment with a commercial advisor: 224430
- Satellite TV customer service: 900 110 010
- Public Premises TV customer service: 900 192 222
- Box Office (movie rental): 900 163 163