Pluto TV landed in Spain in October 2020, becoming the first AVOD (advertising-based video on demand) platform in the Spanish market. The fact that your access is free, usually raises the level of tolerance to certain problems in your retransmission, given that at least we are not losing money, but a very valuable resource such as time.
To help you solve the most common problems that Pluto TV presents, we are going to share a series of tips and tricks to solve almost any problem.
Problems with the Pluto TV app
First of all, we are going to collect the possible problems and how to avoid them if you use Pluto TV from its app for iOS and Android .
app version
For a better experience, from the platform it is recommended not only to have the latest version of the Pluto TV app, but also to keep your device updated with the latest version of the operating system, since some compatibility problems have been seen with older versions and devices .
Pluto TV app
The current versions of the app may vary depending on the device, always make sure you have the latest version available in the corresponding app store.
Mobile devices accepted
The Pluto TV app is available on all Apple devices, including Apple TV . It’s also available on all Google and Android devices, including Android TV .
Activate and deactivate Mirroring in Apple
Although Apple AirPlay is not currently supported in the app, you can use the iOS Mirroring feature to mirror your screen to an Apple TV device and be able to play Pluto TV on screens larger than the mobile or tablet you were watching it on.
The steps for this are as follows:
- On your iOS device, swipe up from the bottom of the screen to see Control Center.
- Tap the ‘AirPlay’ button at the bottom right.
- Tap the name of the device you want to stream to from the icons for a TV screen or speaker, depending on the type of content you want to stream. On iPad, you may need to scroll to see all available devices in the device list.
- Reflects activity on your device, including Pluto TV streaming.
Connection problems with Chromecast
Another great device for projecting video is Google’s Chromecast. If your phone isn’t casting Pluto TV to your Chromecast device, you should first make sure that both devices are connected to the same Wi-Fi network and that the Pluto TV app isn’t running in the background or with the screen turned off.
Problems with playback via web
You can watch Pluto TV directly from the web , without the need to download anything. It usually works quite well, although it does not mean that it can also present some bugs and errors.
All Pluto TV channels are free
Recommended browsers
The Pluto TV website works in all currently available browsers, but from the platform Mozilla Firefox or Google Chrome are mainly recommended, both on desktop and laptop.
audio only issues
If you are trying to access one of Pluto TV’s live channels or on-demand content and you can only listen to it, it may be a problem related to having some type of ad blocker or other plugin installed in your browser that is interfering with the website. .
Disable them (or add Pluto TV to the exceptions) so that video playback can work (including the commercials that will appear from time to time).
video only issues
In case what fails is the sound section, and you are watching the content without cuts, check if you have muted the video.
Pluto TV muted
By default, web playback starts muted , so you may have been hazing.
Minimum browsing speed
To avoid problems with cuts and jumps in playback, the speed recommended by Pluto TV is at least 5 Mbps , so that if the WiFi connection drops for half a second this will not cause playback problems.
Submit a report reporting a bug
In case you cannot solve a specific incident that is not reflected here, you can always contact the Pluto TV team explaining the problem in detail so that they can offer you a personalized solution.
pluto tv
- Open “settings” on your device.
- Select “developer options”.
- Open “take bug report” and wait for the report to be generated.
- Send your report to hello@pluto.tv .