The Amazon Fire TV does not play 4K videos, how to fix it?

With the advancement of streaming applications and the availability of new television technologies, we now have the opportunity to enjoy series and movies in the highest quality possible. Many platforms offer content in up to 4K resolution, provided your screen is compatible. Additionally, devices like Amazon Fire TV can turn any television into a smart TV, allowing access to these streaming platforms. However, if you’re experiencing issues with your Amazon Fire TV not playing content in 4K, we can help you troubleshoot the problem.

If you’re eager to watch content in its maximum quality to fully immerse yourself in the story but are facing difficulties with your Amazon Fire TV displaying series and movies in 4K, several factors could be at play. Let’s explore each scenario and the steps you can take to resolve the issue. First, check the device itself to ensure it is functioning properly. Then, review the settings on your Amazon Fire TV, making sure they are configured for 4K playback. Additionally, verify that the streaming platform you are using supports 4K content and that you have a stable and sufficient internet connection speed at the moment. By addressing these aspects, you should be able to resolve any issues and enjoy your favorite content in high-quality 4K resolution.

Fire-TV 4k

Check if it is compatible

If you’re facing issues with playing 4K content on your Amazon Fire TV, the first step is to ensure that your device is compatible with this resolution. Although most models may look similar, not all of them support 4K playback. Only the 4K, 4K Max models, and the Amazon Fire TV Cube are capable of displaying content in this quality. If you have a different model, even if your Smart TV is compatible or you have subscribed to a platform that offers 4K, you won’t be able to watch content in this resolution.

To confirm compatibility, you can check the device information in the settings or refer to the packaging of your Amazon Fire TV.

If you’ve confirmed that your device supports 4K but you’re still encountering issues, there might be a configuration error. It’s possible that your settings need adjustment to enable 4K playback.

Amazon Fire TV Stick 4K Max

Change settings

To check and adjust the resolution settings on your Amazon Fire TV, follow these steps:

1. Power on your Amazon Fire TV.
2. Using the remote control, navigate to the settings section.
3. Locate and select the gear icon, representing the device settings.
4. Browse through the options and select “Display & Sound.”
5. Within this menu, choose “Screen.”
6. Look for the section labeled “Video Resolution” and click on it.

If the setting is set to automatic, click on it to enter the manual selection mode. From there, you can choose the desired resolution, such as the highest available (4K in this case). Once you’ve made your selection, exit the settings menu and verify if the desired resolution is now working properly for streaming series and movies.

Other problems and tips

Here are some additional tips recommended by Amazon to troubleshoot and fix issues with playing 4K content on your Amazon Fire TV:

1. Streaming Service Compatibility: Ensure that the streaming service you are using supports 4K Ultra HD playback and that your account or subscription allows access to this type of content. Keep in mind that not all services offer 4K content to all users.

2. Internet Connection: Check your internet connection and ensure that you have a stable and high-speed connection. If your connection is not reaching the TV properly, try restarting or resetting your router. Amazon also suggests testing a wired connection using an Ethernet cable for improved performance.

3. HDMI Compatibility: Verify that you are using a High-Speed HDMI cable. Not all HDMI cables support 4K resolution, and using an incompatible cable or port may cause issues. Ensure that the cable is in good condition and properly connected to the appropriate HDMI port on your TV.

By following these guidelines, you can troubleshoot and address potential issues with playing 4K content on your Amazon Fire TV.

HDMI cable