There is no doubt that NFC connectivity is not only increasingly present in new generation mobiles, but it has also become a requirement when any user decides to buy a new mobile. Although at first it became one of those characteristics that we could only find in high-end terminals. The truth is that with the passage of time it is rare to find a smartphone that does not allow us to pay with the mobile in any establishment.
In addition, as we have already made clear, the main characteristic of mobile NFC is that it offers us the possibility of making payments with our phone, also thanks to our card, using it as a means of payment at the POS of supermarkets and other businesses that accept card payment. And although it also has other series of less known features, but very useful, the reality is that sometimes it is not so easy to pay with your mobile for different problems that may arise.
It may be the case that it gives us any type of problem, whether it is the first time we use it or if we use it continuously, it may happen that this technology unexpectedly fails without any apparent problem.
Is your bank compatible?
One of the main reasons why we will have problems when paying with our mobile device is because our bank is not compatible with the mobile payment platform. Although, today, it is difficult to find a bank that is not compatible with the two main platforms: Android Pay and Apple Pay .
Therefore, the first thing to take into account before going to the problems is that our bank must be compatible with them if we want to make payments with our smartphone. In addition, there is no mistaking that our bank offers us the contactless payment option, with the option of paying with our smartphone.
For example, Google Pay is the most popular mobile payment application on Android, although it is not compatible with all Android phones, despite having NFC. And we also find Samsung Pay, which is exclusive with the South Korean firm’s mobiles.
In the case of the Google platform, it must be made clear that it is already compatible with more than 30 banks in Spain , and luckily, they already cover the main banks in our country. However, it is clear that it could be the case that yours is one of those that is not compatible.
On the Apple Pay side, the list is not short either , although it can always be the case that it is not included. Therefore, before using your own bank’s application on your mobile, which is an option that many want, it will be more than necessary for you to check if this app can be compatible with NFC, so that it finally allows you to make payments with your smartphone without any kind of inconvenience.
Set up the payment correctly with your mobile
One of the most common failures that we can find when trying to pay with our phone is that the mobile phone and the point of sale terminal do not understand each other. That is, normally this problem may be due to the fact that said functionality has been deconfigured or we simply have not been able to configure it properly before using it. In addition, it is one of the most common mistakes that anyone can make and not realize until the moment they are going to make a payment.
It may also be the fact that we have forgotten to turn on the NFC on our mobile device, although you think it is a basic error, the truth is that it happens more than many think.
Although it is clear that the different manufacturers do not make it too easy for everyone, since sometimes the option to enable it in our terminal is a little more hidden than usual. Of course, if you have an iPhone it is clear that you will not have this calculation failure, since the Cupertino mobiles do not have the option to disable it. To activate it on your Android mobile, you will have to access Device Connections> NFC . However, these steps may vary depending on the software layer of each manufacturer, as well as the version of the operating system you have on your phone.
In addition, we must also check once within this section if we have managed to properly configure this functionality on our smartphone. Once we have reactivated the NFC of the terminal, it will be necessary to check if we have a chosen payment app and if said app is compatible.
We also recommend that you check if the data you have entered on your card is correct , since sometimes a simple error when entering the numbers will prevent us from paying with the mobile. Therefore, each of the data that you entered for the first time.
Edit your cards on your iPhone
In the case of having an iPhone, we will only have the option of trying to remove the Apple Pay card and add it again to get out of doubt. To do this, we must go to the Wallet app, select the card in question, click on the ellipsis at the top of the panel and click on Delete this card that will appear at the bottom.
To add it again after removing it, we will have to continue in the same app, then clicking on the ‘+’ button to add all the data. In the event that you have any kind of problem at this point, we also recommend that you contact your own bank, as there are some entities that establish a limited number in which we can add the cards.
Get out of doubt with safe mode
Now it is the turn of doubts we complete with the NFC of our smartphone . In addition, it must be made clear that it is not a component that breaks easily or that usually has defects, although it is not completely disposable either. So if you suspect that this may be failing, you should contact the technical support of the company or store where you purchased your terminal.
Although the truth is that the failure could be behind an update that you installed recently, whether it is system updates, the customization layer itself or application updates, they could be the main culprit behind the failure to pay with your mobile.
For this reason, you should try to remember when you started having this problem with the NFC on your phone. If you remember exactly what was after a system or layer update , the reality is that it could be the main cause of your problems.
In the event that you do not remember the origin of this problem and you have a mobile phone, it will be your turn to try the safe mode . Within this safe environment, we can also test whether the NFC works or not, to see if it really is a problem with this component or one of the problems that we have previously explained to you. And whether you have a terminal with the Google or Apple operating system, we recommend restarting it before putting yourself in the worst situation.
