The latest smartphones presented by Apple do not get rid of a problem that we have already seen on some other occasions in the brand and also in the Android scene. An error that causes the entire screen to appear purple , preventing you from using the terminal, accessing applications and consequently generating other failures such as delays or restarts.
A situation that began in China, but is being felt in other parts of the world. For this reason, even in the official Apple forums, we find complaints from users who express their discomfort with what is happening. Luckily, everyone who encounters this problem is able to solve it since it is something specific that sometimes ends up disappearing by itself.
The fault diagnosis
For now it is not very clear if it is a software or hardware related error. Those who have gone to Apple technical support with this problem have been advised to update their iPhone with the latest version of iOS, in addition to all applications from the App Store so that this does not happen again. Something that is repeated in both the iPhone 13, iPhone 13 Mini and the two Pro models.
This leads us to think that it is a specific error, caused by incompatibilities with a number of specific applications that end up changing the color of the screen. Something that has nothing to do with the classic purple spots on the screen that we can suffer from a fall or blow.
It is important to mention that when this happens, the upper bar is still visible, so in a way, the smartphone continues to work as usual, but under the purple curtain. In other situations, even on the screen we can continue to see the app that we were using, although the purple color is planted on top of the app and makes it impossible to continue looking at the mobile. It is not a light color, but rather an intense one that could damage our eyesight if we try to use it like that.
The most worrying thing comes after that tint disappears from our screen, because on some occasions the mobile becomes slower than usual, it freezes or turns off and on continuously. An undesirable situation that has been seen since October of last year, but is currently having a greater presence.
What should we do?
In case we have an iPhone 13 that has not suffered from this problem for now, we do not have to worry at all. We just have to update the smartphone as Apple recommends so that the purple tint does not sneak into our phone. On the other hand, if we are one of those affected by the screen color problem , we will have to try to turn off the phone and turn it on, because just following this process could solve it.
In addition, after this little scare, we should complete all the updates as indicated and also go to the Apple technical service or the store where we bought it, to explain what happened. They may not even have to keep the phone if the situation does not repeat itself, but we will record the failure in case it repeats itself after a few days. Now that we have a guarantee, it is time to express everything that can make the terminal not work as expected.
