If you have detected any strange problem in your brand new PS5 , do not think about it, use the warranty of your console and avoid future problems. To do this, we are going to leave you with the steps to follow so that you can get a quick solution to your problems. Have you already prepared the purchase receipt?
How to repair a PS5 under warranty
The first thing you should do is immediately contact the store where you bought the console. For this, it is very important that you have the purchase receipt, as it will be necessary to prove that you purchased the console in that establishment.
These are some of the contact methods of the main distributors in Spain. Contact through them to find a solution to your problem:
- Amazon
- MediaMarkt
Contact telephone number: 900 205 000
Official Twitter: @MediaMarkt_es
- The English Court
Contact phone: 900 373 111
Contact WhatsApp: 609 72 75 51
- Carrefour
Contact phone: 914 908 900
Contact WhatsApp: 628 018 289
- Worten
- Game
- PC Components
Contact phone: 968 977 977
Contact WhatsApp: 609 72 75 51
Problems with your PS5? So you can solve them
Anyway, before processing the guarantee of your PS5, you should check 100% that it is not a localized and specific error. On many occasions, a simple adjustment in the configuration could leave your console without a picture due to certain incompatibilities with your television, or a stuck disk could be the source of your problems.
With the idea of getting rid of doubts, the official PlayStation support page has prepared an assistant in which you can solve doubts until you find the possible problem that you are suffering in your console. Step by step, you will be able to identify among many of the lesser evils that could affect your console and that could help you avoid having to send your precious treasure to the repair center.
To visit the question and answer website of the official support website, you only need to take the following steps:
- Enter the Fix & Replace section of the PlayStation support website
- Select PlayStation 5
- Choose between the version with disk or the digital version, depending on your case
- The wizard will ask you if this is your first time using the PS5 system. If so, it will indicate the first steps of connecting the HDMI and power cable. In case it is not your first time with the system, different options will appear to try.
It will be there where you define what type of problem you are suffering with your console, and from there you will get different answers with the step by step to do to solve it.
How to contact PlayStation?
In the event that none of the solutions proposed on the support website serve to put an end to your problems, you can always contact the PlayStation customer service to try to arrange a repair in case the console needs it. .
The customer service number in Spain is 911 147 422 , and they will assist you from Monday to Friday from 9:30 a.m. to 7:30 p.m. (peninsular time). They may be able to offer you a definitive solution there or, if not, request the collection of the product to proceed with the repair in case you need it.