The Realme X2 Pro is one of the high-end smartphones with the best value for money, it has managed to gain a foothold before the public, but this does not leave it out of trouble. One of the most repeated and that users are having to suffer is that the mobile phone is frozen, something that has a solution.
We are not going to deny it, it is one of the most frustrating problems since we have few possibilities and the solutions are limited, even so we are going to show you different solutions to recover your Realme X2 Pro and continue enjoying all its features, among which its great Snapdragon 855+ processor or quad camera setup.
How to recover the Realme X2 Pro when it gets frozen
This error is more common than we would like, not only in Realme, also in other mobiles although luckily for us the company has thought of a solution that in most cases will work. It doesn’t matter if the Realme X2 Pro gets frozen during startup or afterwards when we are using it.
The solution that Realme offers us is to keep the start buttons and increase volume pressed simultaneously for 8 seconds to restart it. At the end of this time we release the buttons and the Realme X2 Pro will restart without deleting anything from our mobile and we can use it again as normal.
The problem may come from the battery
At the moment that our Realme X2 Pro gets frozen and we can not do anything to use it, we can not rule out anything and one of the realities is that it could be because of the battery. To try to solve this problem and if the previous method has not worked, we must connect it to the current with the original charger and cable .
After having left it for at least 30 minutes charging , we use the same method that we used previously. We press the start button and increase volume for 8 seconds, hoping that now it will shut down and restart successfully.
Do a Hard Reset if there is no other solution
When we have tried the previous methods, we will have to resort to the Hard Reset with which our Realme X2 Pro will delete all the files , photos and the rest of the data. We can try to connect it to our computer through a USB cable, but if it does not detect it, we should not force it.
To carry out the Hard Reset of the Realme X2 Pro we must follow the following steps:
- With the phone frozen press the button to turn on and turn down the volume at the same time.
- When the Realme logo appears we release both buttons.
- We choose the English language.
- With the volume keys we place ourselves in Wipe Data.
- With the power button we accept.
- We place ourselves on Format Data and accept.
When all the data and files have been deleted, our X2 Pro Reme will turn on again as the first day we bought it and we can use it again without problems.
Recommendations so that the problem does not recur
Once we have solved the problem, we have to try to make sure that it does not happen again and the best way to prevent it without a doubt is to keep the updates of our Realme X2 Pro up to date , preventing it from getting frozen again. To check the updates we must go to Settings> System updates and install the ones that we have available.
We also recommend keeping apps updated on the Google Play Store and not storing too many apps that we don’t use. Despite having 6, 8 or 12 GB of RAM , one of the manufacturer’s recommendations is not to keep too many applications open at once and close them in multitasking at least once a day.
