Problems with WhatsApp Web? How to fix it

WhatsApp-Web-problemsWhatsApp is used by the vast majority of its users through mobile devices, although in some circumstances or reasons, its users choose to use the web version that was released a while ago. Even so, it might not let us use it because it doesn’t work for us, and the possible solution is found here.

While almost all users use it in their mobile version available in the official Android or iOS stores, there are users who, for work, convenience or any other reason, make use of their web version. And this might stop working, but its possible solutions are found below.

Solutions when WhatsApp Web does not work

The solutions shown below will help solve your problem, and it is very possible that you will correct it. However, follow the steps correctly to make sure the method works.

Check the WhatsApp server and its status

To make sure that the problem is not of the server that is down at that time, we can consult it in some web page of diagnoses of states of the applications or web services. As an example, we will opt for the popular Downdetector. We will enter and consult the number of incidents reported by users, in case of being higher than normal, it would be the problem of the company’s server.

Downdetector



Check the status of our account

It may be that the problem comes from our device or Internet connection. To verify it, we will send a message to different contacts on our list, and in case it is not sent, and we have verified that the WhatsApp server works, we will know with certainty that it would be our problem.

This failure can occur because our Internet connection is slowed down, or it does not work directly. To do this, we will try to navigate, and if so, we will restart our equipment and the router as well, and if necessary we will contact the support of our Internet provider.

Session locked or frozen

It may be the case that we have logged out from our smartphone, and have left the WhatsApp website open, so it has been frozen or blocked. To do this we will try to log out from the web and log in again as we normally do.

Cerrar

Corrupted browser cache files

These files are generated automatically when we visit a website for the first time, in order to load it more quickly later when we are going to enter again. But these files may have been damaged and for this reason, do not allow the proper functioning of this website and may cause visualization problems. For this solution we will only have to clear the cache of our computer available in Chrome‘s history.

Clear Chrome cache: “chrome: // settings / clearBrowserData” (Paste in the search bar)

Clear Firefox cache: “about: preferences # privacy” (Paste in search bar)

Both options are available in the browser settings and history.



Check if the problem is the browser

It may be that our browser is having problems viewing, or interacting with the website. To verify this, what we can do is change the browser and use another one that is also compatible, such as Firefox.

If this last browser does work, what we will do is reset the program settings, available in the same settings. If on the contrary it still does not work, we will uninstall it completely and reinstall it. It may be that the browser files are damaged and for this reason it does not work properly, hence the last solution.

Update of our browser

If we have a fairly old version of the browser, it is advisable to update it, not only for the WhatsApp web service to work, but to prevent possible security holes. For this we access the official website of the developer, download the installer and run it. It will give us the option to update our browser or on the contrary it will be installed and updated automatically.

Extensions installed in the program

If we have advertising blockers, these may be affecting the proper functioning of the service, and should be deactivated or uninstalled. If we are using other types of extensions related to the operation or interaction of the website, we can try to disable them, clear the cache again and re-enter the website. This may be the reason for corrupt cache files or the service not working.

Windows firewall

This problem is not very common or that influences the proper functioning of a website, but is more destined to not work properly an application itself. Even so, we will try to deactivate it, close the browser and re-enter the website. If it works, it is because it is affecting the operation of the platform, blocking it. If we have an antivirus, there would be no problem with leaving this disabled, and it would even be good because it could be creating conflict.



Cortafuegos

We can find it by searching Firewall> Activate or deactivate the Windows Firewall.

Smartphone problem

If our smartphone has a damaged or broken camera, it may be that for this reason it does nothing, and it cannot correctly scan the QR code of the website. To verify this, we will test with another device if we can enter or not. If we can enter, we will know that the problem is this.

On the other hand, we will verify that we have an internet connection on our mobile device since if it has no connection, we will not be able to access the WhatsApp service.