Many users who own the latest Intel Alder Lake processors have been experiencing issues and difficulties while using the popular Google Chrome and Microsoft Edge internet browsers. Intel has now recognized that the cause of the problem was in their own processors, but fortunately they have also provided a solution , so in this article we are going to tell you what you should do if this is your case.
The problem is that there is quite a lot of graphical lag when moving the mouse in the browser (both Chrome and Edge), and delays of up to two seconds have been reported in some cases, making the user experience disastrous.
If you have an Intel Alder Lake processor are you affected?
Apparently, and as explained by Intel, the problem is not in all the brand’s 12th Generation Alder Lake processors, but only in those that carry a specific model of integrated graphics, the Intel UHD 770 .
With this in mind, the problem does not affect all processors, but specifically 18 models that include top-selling processors, such as the Core i9-12900 or Core i5-12600. To check if your processor has an integrated Intel UHD 770 graphics (whether you use it or not, since if you have a dedicated graphics card, you almost certainly won’t be using the integrated one), we recommend downloading and running GPU-Z to see it (if If you have a dedicated graphics card, you will need to use the drop down menu at the bottom to change the GPU displayed by this software).
If you are one of the users who is suffering from these problems with the Intel processor and the Chrome or Edge Internet browsers, as we have told you at the beginning, fortunately Intel has provided a solution, so we recommend that you continue reading.
How to fix the problem in Chrome and Edge
Of course, the first thing Intel recommends if you’re experiencing these performance issues in Chrome or Edge browsers is to update them to the latest version available , although that doesn’t have much to do with the problem either. They have also indicated that it is necessary to have the operating system updated to the latest version (and with this it is likely that they are telling us that we need to have Windows 11 , something that on the other hand is logical if you have an Alder Lake processor since otherwise you do not you will be taking advantage of its full potential, as a Thread Director).
The next step is to make sure you have the latest version of Intel integrated graphics drivers installed. To do this, they recommend using the latest optimized driver provided by the motherboard manufacturer (you will have to go to your motherboard manufacturer’s website and, in the download section, search for the driver for integrated Intel graphics) or download the Generic driver from the Intel Download Center .
So far, what Intel is telling us is to make sure that we have the operating system, Internet browsers and graphics drivers up to date to the maximum. And now, if all this does not work, what they recommend is to disable hardware acceleration in the browser itself.
To do this, in Chrome you must go to Settings, and then go to System, where you will see the option to disable it.
In Edge it is very similar. You must also go to Settings and then to System and Performance, where you will also see the option to disable hardware acceleration.
If none of this has worked, Intel also says that it is recommended (of course) to have the operating system and browsers installed on an SSD and not on a mechanical hard drive, although in this case (we believe) it will not be a problem with the processor. or its integrated graphics, but rather that the PC in general is slow.