Facebook has long been one of the most popular social networks and with more active users every day. This means that every day there are many who, when trying to enter their account, encounter an unforeseen event that makes them unable to identify themselves on the social network. If you’re having trouble logging into your Facebook account , we show you everything you need to do or check to fix it.
There are several causes that can make us suddenly find that we cannot enter our Facebook account, however, for everything we can find a solution or perform different checks to determine the cause and thus be able to solve our problem more easily. .
What to do if you can not enter your Facebook
As we have just indicated, there can be several reasons why we cannot enter the account of the social network. Therefore, we will show the steps to follow to try to recover our Facebook account, solve problems with our password, email and how to check if our account has been stolen, hacked or disabled.
Recover Facebook account or change password
If we cannot enter our account, to try to recover it, we will go to the Facebook account recovery page and there we will enter the email address or phone number associated with our account.
Automatically, Facebook will search for an account with the indicated data and will show us the different options to send us a code that will allow us to change the password and thus recover the account.
If our password does not work or we do not remember it, then it is best that we change it. For this, if we do not manage to enter the account we will have to enter the recovery page mentioned above and follow all the steps that are requested.
Now if we are logged in we can also change the password by following these steps:
- We click on the tab shown in the upper right on any Facebook page.
- We enter Configuration .
- We select the option Security and login.
- We click Edit next to Change password.
- We write the current and new password.
- We save the changes.
Problems with email address, telephone number or user
If we have problems with our email account, phone number or username , we can try to log in with an alternative email or phone number that appears on our Facebook account.
If we do not know what alternative information we have stored in our profile, then we can follow the steps described above to recover our account and follow the instructions. We must ensure that we use the computer or mobile phone that we have previously used to log in to our Facebook account.
In the event that we have registered with our mobile number , the first thing we must do is make sure that we are typing the complete number correctly, including the country code. We must exclude the additional zeros, the “+” sign that usually goes before the country code or any other special character. If we still have problems, we will have to go back to the account recovery page and follow the instructions.
Help yourself from trusted contacts
If we have configured our trusted contacts within our profile or Facebook account, we can ask them for help to regain access to the account. To create a recovery code and provide it to our trusted contacts, we must perform the following steps:
- We go to the Facebook site from our browser and click on Forgot account details? .
- If you request it, we search for our account indicating the email, telephone number or username and click on Search .
- Now we must look at the list of email addresses that appear in our account. If we don’t have access to any of them, then we click No longer have access? .
- We enter the email address or a new phone number that we know we can access and click Continue .
- Next, we click on Reveal my trusted details and write the full name of one of our trusted contacts.
- This will show us a set of instructions with a link that contains a recovery code and to which only our trusted contacts will have access.
To get the recovery code from our trusted contacts, all we have to do is send them that link and ask them to open it. There they will be shown a login code, which is what they have to provide us to access our account.
Check if your account has been disabled
It is possible that the fact that we cannot enter Facebook is that our account has been disabled. In this case, when trying to log in, a message will appear indicating that the account is disabled. This may be due to the fact that we have published certain content that does not comply with the conditions of the social network, that we have used a false name, supplanted someone’s identity, if we are repetitive in prohibited behaviors, we have harassed someone or made publicity or promoting something not allowed on the Mark Zuckerberg network.
However, our account may have been disabled by mistake. In that case, what we will have to do is follow this same link and fill in the form that is shown to us to request Facebook to review it.
What to do if our account has been stolen
If we suspect that someone has hacked or stolen our account, then the first thing to do is enter this Facebook page to protect it. There we will be asked to change the password and review the recent startup activity. To confirm if our account has been stolen, we must check if:
- They have changed the email address or password.
- They have changed our name or birthday.
- Friendship requests have been sent to people we don’t know.
- Things that are not ours have been published.
- Messages have been sent that we have not sent.
Once we have reported the situation, we must wait for Facebook to make the appropriate checks and inform us about it.
