You finish dinner, make yourself some popcorn and get ready to watch the final episode of the series that has you hooked. You put the lights in the living room just the way you like them, turn on the TV, log into your Netflix account, and the night’s plan is ruined in a matter of seconds with a cute error message. In this post we will talk about the most common Netflix error messages and how to solve them.
What do errors in the Netflix app mean?
Netflix is very nondescript when it comes to showing us an error when playing its content. Normally, each error message is accompanied by a number , but very rarely will they tell us what we should do to solve the problem.
Netflix errors are usually different depending on the device on which we are using the platform. However, they will almost always be accompanied by the following texts: ” There was a problem playing this item. Please try again later or select another item. Visit www.netflix.com/support for more information ” or ” I don’t know. can play the title. Please try again later. “.
Luckily, the numbers will help us identify in the following list:
Errors due to outdated or outdated information
Many of the errors that we are going to see when playing video on Netflix are due to a discrepancy between the local data and that of the server . Luckily, these bugs are easy to fix in a matter of minutes:
Fix Netflix Error 11800
This error usually occurs when the application has data that is not up to date. This error usually appears on Apple devices , especially iPhone, iPad and Apple TV.
What is the error due to? The app we have has registered data that is no longer correct . It may be because the app is not up to date, and it is unable to connect to the Netflix server properly. It may be that the authentication that we have done on the server has expired, or that our information is corrupted .
Solving this problem is simple:
- Update the app from your device’s app store, the App Store.
- Delete the session you have and start again with the username and password.
- Done, you’ll be inside again.
UI-800-3 error
This error is very similar to the previous one, but it usually occurs on set-top box devices with Android TV or variants of this system. This failure is quite typical in the Amazon Fire TV Stick, for example.
In this case, the app can be repaired automatically by restarting the device and signing out of Netflix. You should also update the app if it is not on the latest version.
Errors 10025 and 30103 on Netflix
This problem is very similar to the one we just explained for the UI-800-3 error, and the solution is identical . In case this does not fix it, we recommend uninstalling the app and reinstalling it on the device.
Netflix Error M7111-1331
This error usually occurs from the browser , especially from Google Chrome . Normally it is because we are accessing the Netflix website through an already created link, such as a bookmark, a quick access from the ‘New tab’ menu or a link from the computer desktop.
Fixing this issue is as easy as accessing ‘netflix.com’ by hand . The server itself will redirect you to the correct address. If this doesn’t work for you, try entering Netflix from incognito mode . If you enter without problems, your error is due to an incompatibility with an extension that you have installed in Chrome.
Bug NW-4-7
This error can be treated as a data failure in the application itself or as a connectivity failure. It is one of the most complex failures to solve of all the ones you will see in this list.
First, we go for the most logical and fastest solutions. Start by restarting your device and also the router. Also update the Netflix app if it isn’t already. And by the way, close and open the session again. With all this, the app should work on most devices.
However, this error can be quite a struggle, especially on consoles . If the NW-4-7 error persists, you should go to your device’s network settings and set DNS to automatic . This is what you should do on consoles like Xbox or PlayStation.
Network connectivity errors
Other very common problems when entering Netflix are those that derive from the network. In this case, there are several errors, and these are the solutions:
How to fix error 10023-10008
This is an issue that affects iOS devices. It usually happens when there is some kind of blockage in the Internet connection that we are using. For example, it is a typical failure that we will see in work and school networks. Basically, the error means that there is a firewall that is blocking the Netflix servers.
To fix this error, there are three possible solutions :
- Use your mobile data network to connect the Wi-Fi network
- Talk to your network administrator to have the lock lifted—if it’s an error and not a lock for obvious reasons.
- Use a proxy or VPN service to continue using the Wi-Fi network without the router being able to cut off access to the Netflix server.
Network Error or NW-2-5/NW-3-6 Error
Both of these codes indicate a network connectivity issue that is preventing your device from contacting the Netflix servers.
To fix it, first restart your device and also your router . If that doesn’t work, try moving closer to your Wi-Fi router to get a better signal, or use a wired connection if possible.
Error Code -1001 and 0-1157
This connection error is quite varied. Typically, you should restart both the device you’re playing the content on and your router.
Unexpected error on Netflix
This is a fairly common browser error. It will appear if we watch Netflix from a computer. The text of the error is usually the following:
” An unexpected error has occurred. Please reload the page and try again .”
To fix it, reload the page. If that doesn’t work, delete your browser’s cookies and temporary files. In many cases, it will be as easy as reloading the page with ‘Shift + Control + R’ or ‘Shift + Command + R’ on Mac.
Errors when downloading offline content
Netflix gives us the possibility to download episodes and movies to the memory of our devices to be able to use the platform when we do not have Internet access. From time to time, a few errors may also occur. The most common is the following:
Error AVF:11800;OS:42800
This error is usually accompanied by the text “This title can no longer be viewed offline. (AVF:11800;OS:42800;) .”. It will come out once we already have the episodes in our mobile terminal.
If you don’t have Internet access at the time of the error, there is no solution. What has happened is that the download data has been corrupted . If you have Internet, the solution is as simple as accepting and letting the app re-download the file from the Internet. To do this, do the following:
- Go to the download section of the app by tapping the arrow icon at the bottom of the app – Now select ‘ My Downloads ‘.
- Now tap on ‘ Edit ‘ at the top right corner of the screen. Select the file that doesn’t work and press the ‘X’ to delete it.
- Now download the episode or movie again, and you should be able to watch it without errors.
Netflix shouldn’t bother you if you use a VPN that connects you to its platform from the same country you’re in. However, if you use it to simulate a connection from abroad , some problems may appear:
Error F7111-5059
There are many users who have used VPN networks to be able to see the Netflix catalog from other countries . Due to a license issue, Netflix cannot give you access in Spain to series and movies whose producers have not signed their contracts in our country. Therefore, Netflix will prevent you from using a VPN on its platform as much as possible.
If this error occurs to you, try to disable your proxy or virtual private network . If you want to continue using the VPN, you must find another service that has not been banned by Netflix.
Playback Error 10013
This is another of the errors that we are going to find if we use Netflix connected to a virtual private network. The solution is the same that we have explained in the previous error.
