When we want to download any application for our Windows computer, we usually choose to go to the developer’s page for download. Another alternative is to use the Microsoft Store application store that is installed by default in Windows 10, which contains applications that we can only download from it. Today we are going to see what possible problems we can find when the app store does not work well and how to solve them.
The Microsoft Store is a digital distribution platform created by Microsoft and which has been part of the Windows operating system since version 8. This distribution platform is responsible for providing the user with a catalog of both free and paid applications so that they can be downloaded. safely, with some apps that we can only download from it exclusively.
If we are used to using the Microsoft Store to carry out our program downloads, it is likely to be frustrating when it does not open quickly or for no apparent reason stops working. To solve the possible problems that we may find with the Microsoft Store, we leave you some tips that can be useful for you.
Solve the most common Microsoft Store problems
Updates the date and time of the computer
One of the reasons why we could have errors when opening the Microsoft Store may be related to the date and time of our computer being incorrect, since the store tends to check if the real time matches and is synchronized with the from our computer.
In case the time and date is not correct we must go to Windows Settings, being able to access it through the keyboard shortcut Windows + I. Here we go to the section “time and language” and select “Set time automatically” otherwise we want to set it manually. Below we will find the option “Change the time automatically according to daylight saving time” that should be activated.
Check the Proxy connection
If we use a VPN to connect to the Internet, it can cause us some problems with the Microsoft Store, so it is advisable to disable or uninstall it. For this we go to Configuration by pressing Windows + I and click on “Networks and Internet” and “VPN”. Here we deactivate the option “Allow VPN through home use networks. Later we go to “Proxy” to confirm that within “Manual proxy configuration” the box “use proxy server is disabled”.
Use the Microsoft Store troubleshooter and clear your cache
The Microsoft Store has its own troubleshooter that we can run to check if the application is running correctly, and if it is not, it can correct its errors automatically. To do this, we will use the keyboard shortcut Windows + I to access Windows Settings. Here we go to “Update and security” and then select “Fix problems” in the left menu. Here we will look for the option “Microsoft Store Applications” and click on “Run troubleshooter”. Then a window will open and start searching for possible problems and try to fix them.
In the same way it is also a good idea to clear the cache of the Microsoft Store, which will help us to solve problems that may have arisen with the installation or update of any application. To do this, we will press the keyboard shortcut Windows + R to open “Run” and here we will write wsreset.exe and click OK. Then a blank window will appear meaning you are clearing the cache. After a few seconds the window will close and the store will open automatically.
Edit the connection error log
Editing the registry is a good idea if we receive a connection error message when entering the Microsoft Store, downloading or updating an application. These modifications if done incorrectly can lead to problems so if you are not sure do not use it. For this we will press the keyboard shortcut Windows + R to open “Run”. Here we will type regedit and click OK. Now the Registry Editor will open and in the menu on the left we select the folder path HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows NT CurrentVersion NetworkList Profiles
Next, we will right-click Profiles, select Permissions, and click Advanced. Here we must mark all the child object entries and click OK. Finally, we reboot the system to see if the problem has been resolved.
Reset Windows Update components
If we have trouble updating the Microsoft Store or apps, we should reset Windows Update components. For this we must download a Microsoft script in ZIP file from this link . Unzip it and right click on the ResetWUEng.cmd file and select Run as administrator. We press And then the Enter key to confirm. Then we press 2 to select Reset Windows Update Components and then Enter to confirm.
How to reset the Microsoft Store from scratch
Although it is a more drastic measure we can choose to reset the Microsoft Store to erase all your stored data and set it to default values. This will not cause any settings to be deleted nor will we lose any installed purchases or applications. For this we must press the shortcut Windows + I to open the Configuration menu. Here we click on Applications and click on Microsoft Store. Next, we click on Advanced Options and then on Reset.
