Like all electronic devices today, iPads require an internet connection to take advantage of all its features. For this it will be necessary to connect it via WiFi, unless you have the WiFi + Cellular version. If you have any problem connecting your iPad to this type of network, read on because we will help you solve it.
Restart iPad
There is a very typical in the computer world in which everything is said to be fixed by turning the device off and on. This really is not true or at least not always. The basis of this lies in the fact that there are occasions when there is some internal process in the equipment that prevents its correct operation, with restarting being the only possible solution. Therefore, something that we can recommend in advance to rule out these problems is to turn the iPad on and off . In fact beyond a restart, it is recommended to have it turned off for at least 30 seconds and turn it on again.
Check that the router does not fail
Sometimes we blame the connection problems to our own device, but perhaps this is not responsible. If you can access the internet, even if it is slower than usual, we recommend you perform a speed test. This will yield a series of useful data about the state of your network. If you find that the speed is not as expected, we recommend restarting the router and retesting the connection. In case this does not fix the problem or you cannot directly access the internet in any way, it is recommended to contact the telephone company to help you clarify if it is a problem with the router or the signal that is in your area.
Check iPad settings
It may seem too obvious to you, but there are times when we think we have connected the iPad to WiFi and yet have not established such a connection. Going to Settings> Wi-Fi you can check if the internet signal search is activated and, in this case, check if you have established a connection to a WiFi network. If you are connected to a network, the corresponding icon appears at the top and you still cannot access the internet, it is possible that the problem derives from the router, as we mentioned in the previous point. However, there are occasions when an error message appears in these settings, from which you can obtain more information by clicking on the icon with the letter “i”.
Is the iPad updated?
Despite being somewhat unusual, it is possible that the iPad software contains a fault that prevents the connection. Therefore, it is recommended to have it updated to the latest version of the operating system that is available. We understand that without an internet connection it is impossible to download an update, so you must resort to updating the iPad using a computer, in the same way that you would with an iPhone.
With a Mac with macOS Catalina or later
- Connect iPad to Mac via cable.
- Open a Finder window and click on the iPad name in the left bar.
- Go to the General tab and click on “Check for update” .
- Follow the steps on the screen to download and install the new version of iOS / iPadOS and do not disconnect the iPad until the entire process has been completed.
With a Mac with macOS Mojave or earlier
- Connect iPad to Mac via cable.
- Open iTunes and go to the management part of the device by clicking on the icon at the top.
- Go to the Summary tab and click on “Check for update” .
- Follow the steps on the screen to download and install the new version of iOS / iPadOS and do not disconnect the iPad until the entire process has been completed.
On a Windows PC
- Connect iPad to computer via cable.
- Open iTunes and go to the management part of the device by clicking on the icon at the top.
- Go to the Summary tab and click on “Check for update” .
- Follow the steps on the screen to download and install the new version of iOS / iPadOS and do not disconnect the iPad until the entire process has been completed.
Reset network settings
A blunt solution to all network problems, as long as the device is working properly and the router is too, is to reset the network settings. For this you must go to Settings> General> Reset and click on “Reset network settings”. This is the solution that Apple proposes to these problems and that is much less tedious than the one to restore the equipment completely. In this way, only the connections and passwords to WiFi networks that you have on the iPad will be erased, making the connection process can be established from scratch and avoid possible problems.
Last option: go to technical support
At the point that the iPad does not connect to the internet following the previous tips, it is increasingly likely that the network card of the iPad is failing. This or another internal component of the device can generate the problem and in this case you will not be able to assume the repair yourself. Therefore, it is recommended to go to Apple or a SAT (Authorized Technical Support). In these places they have precise diagnostic tools that will verify what exactly is the problem.
The price of the repair depends on what the problem is and in any case you will not be committed to paying it, since they will have to give you the budget first. If it is a fault derived from a factory defect and the iPad is still under warranty, it may be free. Also if you have contracted AppleCare + you can benefit from a low cost repair. In any case, we insist on recommending an official service as they are the ones who can best detect the fault and correct it with original parts.
