iMac 2020 GPU Issues Reported by Users

The iMac 2020 came to the market with a conservative design but with many changes inside thanks to the renovation of the hardware to the last generation. For professionals this was great news as it has all the power that current hardware can offer at its fingertips, but unfortunately it is not without its flaws. In this article we will tell you the problems that this team is presenting to several users.

The iMac GPUs arrived with a factory defect

Among the configuration available for this iMac stands out the possibility of including a dedicated Radeon Pro 5700 XT graphics card with 16 GB of GDDR6 RAM . This is one of the top configurations that can be integrated into this computer but it is not perfect, since it is giving users some problems, specifically on the screen. Obviously this is a big drawback since we are talking about a configuration that is suitable for video and photo editing professionals who require an extremely powerful GPU.

iMac 2020 GPU Issues Reported by Users

Users started reporting this problem on Apple‘s own support forum where they describe random lines appearing on the screen. It is quite logical to think that since the GPU is in charge of processing the image that is seen on the screen, this could be the culprit. But at first it was given a vote of confidence and it was decided to attribute it to the temperatures caused by the aggressive workflow. But after trying to fix the temperature problem on Mac, it was found that this was not the problem.

Apple iMac 27 pulgadas 2020

There is no talk in any case that it is a persistent failure or that it occurs under very specific conditions. The stripes on the screen appear completely randomly in different locations each time and for no apparent reason, even if the iMac is idle. At the moment, only problems with the display of the image have been reported but not in the performance when working with different multimedia files. The lines on the screen is not the only problem that has been reported, but the flickering is also quite present. What seems to be quite clear is that this failure only occurs in the top GPU configuration, the rest of the graphics cards being exempt.

Users waiting for Apple’s solution

It is not pleasant for any user to make a significant financial outlay and have problems with the chosen configuration. This is why we are waiting for a response from Apple to this problem in the configuration of the iMac. It is possible that one of the games of graphics cards that were mounted in specific iMac came with a factory defect. At first, even though they passed the quality tests, it is a failure that is difficult to detect in stress tests, as it is totally random, as we have commented.

Knowing the strategy that Apple follows in this type of situation, it is quite likely that the defective game will be investigated and a free replacement program will be opened. If you are experiencing these problems, we recommend that you wait and notify Apple so that in the future