For many, small and not so small, today is one of the happiest days of the year. Within the packages that many have found under their shoes, mobile phones have once again been the main protagonists. The market is broader than ever and the offers are multiple in all brands and price ranges. But, what happens if we don’t like the mobile they have given us?
The days after Reyes are the days of madness in terms of exchanges and returns. However, it seems that it is not the same to go looking for a jacket one size more, than to change that mobile that you did not like or from which you expected more. We are not going to go into the reasons for each one, which can be infinite, but we will go into the options we have when the terminal is not to our liking.
Trial period
Far from the popular belief that anything goes to return a product within 15 days of the purchase date, the truth is that establishments are not obliged to accept exchanges and returns just because our purchase does not convince us or we have changed opinion. Actually, we can change our mobile or request a refund whenever it presents some type of defect or defect. However, many establishments set on their own, the deference of this type of changes, but we will have to be sure that it is our case.
However, if it is a distance purchase, there is a legal withdrawal period of 14 days . This means that we can return the product at no cost and request an exchange or refund. However, the online store may request that the product has not been used and is returned in perfect packaging or sealed condition. Therefore, if the mobile is not of interest to us, it is preferable not to remove it “out of curiosity” and then put it back, since we could have problems with the return.
Enforce the warranty
However, if we detect a factory defect or a defect in the terminal, we can enforce the guarantee: demand that they deliver another one in perfect condition or that the one with the problem be repaired. In this case, it may be useful to have at hand all the Technical Services ordered by brand.
If we do not reach an agreement with the merchant, the law allows us to request that they lower the price if we keep them that way or, even, that they return the money (claiming the termination of the contract, while the seller has breached part of your business agreement).
However, in order to make use of this right, it will be essential that Melchor, Gaspar and Baltasar have not forgotten to leave us the purchase receipt or invoice, which will be required to be delivered to make use of the guarantee.