Gmail is one of the most used Google services, since it is a service that, in addition to being free, offers very interesting functions and features. In addition, it is possible to add certain functionalities thanks to the multiple extensions available for the service if we use the Chrome browser. However, this does not mean that we may suddenly encounter a service problem. If you are trying to log into Gmail and you can’t , this is all you can do to fix the problem.
It is common to see how when trying to enter any of our accounts on the Internet, after entering the username and password, an error appears indicating that it is not possible to log in. This is something that can also happen to us in Gmail, and there can be many and very diverse causes that are causing this unpleasant situation. Below, we show you the different situations by which we may find that we cannot enter or log in to Gmail and how we can solve them
What to do if I can’t get into Gmail
Have you forgotten your password
If the problem is that we are indicating a password that does not correspond to ours because we have forgotten it, then we will have to proceed to change the password. For this, we go to the following link for the recovery of our account and we are answering all the questions that Google asks us to confirm that we are the owner of the account.
If for any reason we have trouble answering these security questions, then we can use the email account or alternative phone number for account recovery, as long as we have registered them when creating our Gmail account.
In any case, when we are asked to change the password, we must choose a secure one that we have not previously used and try to enter from our account.
You have forgotten your username or email address
If what we have forgotten is our username or email address because we have not used it for a long time, then the first thing we can do is visit the search page of your email address . In it, the first thing we have to do is enter the email address we remember or enter our phone number associated with that account.
If we enter the phone number, we will receive a code through an SMS that we will have to enter in order to later show us a list of user names so that we can choose ours. If we have indicated an alternative email address, then we will have to access the inbox of that account, since it will be where we receive the security code to retrieve the list of addresses and choose ours to proceed with its recovery.
If we do not find our username, we can try to indicate another phone number or recovery email address, it is possible that we have misspelled our name without realizing it or even when creating the account. If we still cannot find our account, we may not have that account and therefore, it will be best to create a new one if necessary.
You know your username and password, but you cannot log in
It may be that by indicating our correct email account and password, we cannot enter the account because an error is shown to us, the page is being updated at that time, we are asked for a verification code or we have deactivated cookies or the account has been suspended or disabled for any reason.
Incorrect username and password error
If we find a message that tells us that the username and password are incorrect, despite being sure that we are entering the data correctly, we must ensure that the name and password do not have errors, since we have been able to confuse the time to write them without realizing it. It is possible that we have the caps lock activated and that is why it is indicating that the address and password are not correct.
It is also convenient to check the keyboard language , some keyboard combination or a click inadvertently could have changed it and that it is in another language. If all of this is correct then we can try updating the login page, in case we caught a moment when the page was updating. If we still find ourselves with the email address message or invalid passwords, then we can try to recover our account by changing the password by following the steps described in the previous point.
Cookies are deactivated
If the error that is shown when trying to enter our Gmail account indicates that we have cookies disabled, then what we have to do is activate them and try again to log in. To activate them in our Chrome browser:
- We open a Google Chrome window.
- We touch on the menu button of the browser and enter Settings .
- Click on Show Advanced settings.
- We go to the Privacy and security section.
- We click on Website Settings.
- We click on Cookies and site data .
- We activate cookies by sliding the switch that appears next to With lock.
- We deactivate the option Allows sites to save and read cookie data.
If after this we still see the same error, then we will have to clear the browser’s cache and cookies and try again. If the problem still continues, we can try to change the privacy settings of the browser.
Account is suspended or disabled
If the error message that we find when trying to log in to our Gmail account indicates that the account is suspended or disabled, it would be best to know the reason for this situation and ask Google to restore the account.
There are many and very different reasons why Google can suspend our Gmail account, such as the practice of phishing, piracy, inappropriate use, distributing terrorist content, etc. A reason that, if we try to enter our account from the Chrome browser, we should be shown.
In any case, in this case what we will have to do is contact Google to try to clarify the situation. Something we can do directly by filling out this form .
We suspect that someone else is using the account
If we think that someone has taken over our account, then the login password will have been changed so that we cannot enter it. In this case, what we will have to do is follow the steps to recover our Gmail account and change the password. Then, we can already try to enter Gmail with the new password and check any activity that may have been carried out without our consent. It is recommended to activate verification in 2 steps to prevent someone from easily stealing your account.
Problems with 2-step verification
Having two-step verification activated is a way to protect our Gmail account, since to log in we will have to indicate a security code that we receive on our mobile phone. However, it is possible that we may find ourselves in the situation of not being able to enter Gmail due to a problem with two-factor verification.
If the application passwords do not work and we are entering them correctly, we can try to go to the next page from the browser of our mobile phone and test if the problem is solved by following the steps indicated by Google itself.
If we do not receive the codes via SMS or call , it is important to know that in certain locations or depending on the service provider, it may take time to reach us. But if after making a wait, the codes still do not arrive, we have the option to indicate that they be sent to an alternative phone if we have previously configured it. Something very useful also if at that time we do not have our phone at hand, it has been lost or stolen.
After receiving them, they may not work , something that can happen if it has been a long time since we requested them or if we have requested several and we are not introducing the last one. In any case, if with all this we cannot get into Gmail, it is also possible to change the method to receive our security codes for two-factor authentication.
