It is not common for the companies with which you have contracted services to call you to manage collections or invoices by telephone. In many cases, the person speaking is not who they say they are , so before identifying ourselves, we must make sure that we speak with a person in charge of the company in question. A large number of people forget to take precautions and end up being scammed, as new phone scams are created from time to time. This is the case of 91 822 95 15.
During the last week calls have been reported from this number claiming to represent various companies with which the client has contracted a service, generally operators or electricity companies. They can change the company they claim to belong to, from Vodafone to Naturgy, but they always demand payment for the rate increase. This is yet another phone scam.
Neither Vodafone nor Naturgy call 918220515
Most of the time we receive the call from 918220515, the person speaking claims to represent Vodafone. His modus operandi is based on threatening the client if he is not satisfied with his new rate, reform, etc. Generally, they warn the client that their monthly bill will increase, in most cases around 20 euros, and that if you do not want to have problems of breach of contract or be registered in the supposed black lines of non-payment, you must accept the increase. In addition, they claim previously notified by your company’s app.
On the other hand, there have also been calls from this number (918220515) claiming to belong to Naturgy. In this case, the most common strategy is to offer a large discount on the monthly bill , so they will proceed to ask for your bank details to supposedly charge you a lower amount. It is common for them to insist and also threaten the client with penalties if they do not register their data. It is vital not to fall for the trap and block the number, if possible.
To take precautions
If you receive a call with the above characteristics, the ideal is to report it to the company they claim to represent so that they can take action. Do not trust any call that requires personal data and, above all, bank details , over the phone. Finally, it is not strange that you then receive another call from the supposed competition offering you a better rate, in most cases it is the same scammers. Remember that these scams are not new, and the companies have previously warned about other modalities.
🚨 If they call you saying that we are going to raise your fee to €22 immediately, HANG UP. They pretend to be our operators and, if you don’t agree, they promise to put you in ”a file” so that the OCU will make sure that other operators call you. It’s a scam, don’t bite!
– Vodafone Spain (@vodafone_es) April 28, 2021
Vodafone, Naturgy or Amazon have already recently indicated that they do not operate directly by phone , at least not with such sensitive data. Thus, the OCU states that the new rates must be notified by text, either in a letter or by email. In addition, the new contract cannot be implemented directly, and has a period to cancel. You know, if they call you from 91 822 95 15, don’t even answer directly.