The devices that we have at home connected to the Internet are increasing and Amazon’s voice assistant, Alexa, is one of them. The problem comes when the connection is not good and, as with other virtual assistants , Alexa is only useful if you can connect to the Internet. If you have problems connecting to the WiFi network in our home, it will be completely unusable. Here’s what to do if Alexa won’t connect to the network.
With Alexa we can control a Smart TV, make the shopping list, listen to our favorite music, turn the lights on and off at home, and much more. that makes devices in the Amazon Echo or Echo Show family the perfect home helpers. However, if they suffer from Internet connection failures, their usefulness is practically nil and this is how you can solve it.
Alexa offline
The reasons why the Amazon voice assistant may be experiencing Internet connection failures are varied. The usual thing is that it is due to a connection failure with the router or, although less frequent, due to a failure after an update. Let’s see several steps to follow that can solve the problem.
Check the coverage
One of the first checks to make is to see if the Internet coverage is good or limited. We can do a speed test in order to verify it or bring our device with integrated Alexa closer to the router. It is recommended that it be located less than 10 meters away for proper operation.
Alexa trying to connect to the internet
Restart the router and Alexa
Check that the router is working and see if other devices can connect to the Internet to determine if the problem is coming from your Echo device or from the network. As it is possible that the problem is present in the router, restart it. It is not enough to turn it on and off quickly. Take at least 30 seconds to turn it back on. On the other hand, do the same with Alexa in order for the Internet connection to be restored.
Reset to factory settings
If none of the above causes Alexa to be able to connect to the Internet, it may be time to factory reset your smart speaker or smart display. Fortunately, taking this measure will not eliminate any of the commands or reminders that you have configured, since Alexa has the ability to store all the information in the cloud. When returning the device to how it came from the factory, it will be necessary to reconfigure the WiFi network and the different parameters to set it up. Also, pay special attention and always have Alexa updated to its latest version , since not doing so can cause problems in its proper functioning. In short, if Alexa does not connect to the Internet, it may be for any of the reasons that we have mentioned above and by following these simple steps, the problem will most likely disappear.