Any Apple product has a chance of failure at some point in its life. The AirPods case does not escape this probability and may present a problem when recharging. In this article we tell you how you can try to solve the problem and, if necessary, how much it would cost to replace it.
Check the charging port
On certain occasions the charging port of the AirPods case can have dirt that prevents its charging. This can be common since they always move inside pockets and bags and lint is very present. Something very characteristic in these cases is that the charging cable does not enter in a correct way and it is necessary to bend it in a strange way so that it can penetrate correctly. This is an indication that the port is dirty.
To clean it, the first thing is to look at the port with the light, it can be used with the iPhone flashlight, and check if there is any lint. If you locate it you can get a needle and insert it so that you can always remove it with great care. Another option may be to use a vacuum cleaner or a household pressurized air canister to remove any residue that may exist. But by looking at the port you can also detect if it is slightly twisted or some hair is loose. In these cases you must contact Apple to request a replacement as we will tell you later.
Change the cable you use
The problem may not be in the AirPods case itself but may be present in the cable you are using. We must always keep in mind that you must use cables certified by Apple, or that it is the same, that has the MFi certificate . Sometimes to save money you buy cables that are not completely safe and that can be damaged without reason and even damage the case.
It is also necessary to avoid the use of cables that have been damaged and that have broken through a specific area. These breaks are usually repaired in-house with electrical tape, but this is a big mistake. That is why to do this check, you have to take another cable that you have at home to connect it and see if it works. In case this is the problem, you already know that you must get another new cable and it is important that it is certified.
Check the power adapter
In addition to the cable, another component involved in charging is the power adapter, the well-known charger. As in the previous case, it is important that a charger certified by Apple is used and that it offers an adequate voltage for the case of the AirPods. It is possible that this has stopped working and you can check it very easily using another charger or connecting the charging case through the USB port of a PC or Mac.
The socket itself to which the charger is connected may also be responsible for this problem. From Apple they recommend checking that the charger fully engages the plug, leaving no gap, and obviously the most logical thing is to try different plugs throughout the house. It is important to remember that if you want to take care of the battery of the AirPods case, you must use a charger that offers a slow charge, with 5W of power it could be more than correct.
Try a different charging base
In case you have the problem in a charging case that supports wireless charging, the best thing you can do is check if the charging base you are using is working properly. You can place any other mobile device compatible with Qi charging on top. If it begins to charge, it is that the problem is not in the charging base but in the battery of your case. If it does not charge in any of the ways, it is logical to think that you should change the charging base, although it is always interesting to try another base that you can have around the house.
Try charging it through a cable the traditional way to see if there is no possible way to charge them. In the event that it does not charge in any of the ways, nor by reviewing the steps that we have previously commented, you must contact Apple as we tell you below.
Contact Apple
If none of these tips have helped you solve the problem, the best thing you can do is contact Apple. You can do this from the support website itself or with the application found in the App Store by choosing the affected product. In addition to giving you advice very similar to these, they will recommend going to an Apple Store, by appointment, to be able to make a diagnosis on the spot. If you still have a guarantee, they may offer you a case replacement or repair so you can continue enjoying your AirPods.
In the event that you are out of warranty, Apple offers you the ability to purchase only the charging case. To give you an idea these are the prices they offer in case of case damaged by incident :
- Wireless charging case for AirPods Pro: 99 euros.
- Wireless charging case for AirPods: 75 euros.
- Charging case for AirPods: 65 euros.
In the event that it is only a problem of the battery and there is no physical defect as in the connector, the price for any type of case is 55 euros out of warranty .
Here you will enter your own criteria to decide whether it is worth getting a new charging case or buying a newer unit of your wireless headphones. In any case, at Apple they can always give you a solution that is most adapted to your circumstances.
