Start with the support chat inside the official Binance app or website. If you cannot sign in, Binance also documents a visitor-chat route. A customer-service phone number or email found in a search result is not proof that the person answering works for Binance.
Use the official support entry point
Open the app you normally use or type the address of the service where your account is registered. For Binance.com, begin at its Support Center. Search the help articles or open the support/chat control. Contact options and account rules can differ by service and country.
Describe the problem in one sentence and follow the assistant’s options. If an article does not resolve it, use the available support or human-agent option. Keep the case number and continue the same case where possible.
Contact Binance when you cannot log in
Binance’s visitor-support instructions describe this flow:
- Open the support icon on the official homepage or app home screen.
- Select Get Support.
- In Connect With Us, provide the contact detail requested by that official form.
- Select Start Chat as Visitor.
- Describe the issue. The guide shows requesting “Customer support” and selecting Transfer to Customer Service when that option appears.
The labels may change. If you cannot find them, return to the official support page rather than moving to an unsolicited Telegram, WhatsApp or social-media conversation.
What about a Binance support number or email?
This guide does not list a universal phone number or email address for every Binance service. Get any contact details from the official app or support page for your account, and check the exact service name. Do not rely on an advertisement, an old article or a reply posted under a social-media message.
Binance Verify can check claimed Binance websites, email addresses, phone numbers and social accounts. Its own page notes that it is an identity-check tool. Begin the support conversation through the official channel yourself rather than trusting a stranger because they display a logo.
Prepare details that help support investigate
| Problem | Useful details |
|---|---|
| Cannot sign in or receive a code | The exact error, time, app version and recovery method you can still access. |
| Crypto deposit or withdrawal is missing | Asset, selected network, transaction ID, time and the status shown in your account. |
| Payment or order issue | The order/reference number, amount, currency and current status. |
| Verification is pending or rejected | The displayed reason and the step where it stopped. |
| Possible unauthorised activity | What changed, when you noticed it and any official security alerts. |
Submit sensitive account or identity documents only through the official process that asks for them. Do not publish screenshots containing full personal details or share passwords, one-time sign-in codes, wallet seed phrases or private API keys.
Keep support separate from a new payment
A request to send cryptocurrency to an unfamiliar wallet to “unlock support” or recover an account should be checked through the official service before doing anything. Likewise, do not install remote-control software simply because an unsolicited caller claims to be support.
For another example of choosing the right recovery route, see our two-step verification recovery guide. Each service has its own checks; advice for one account does not unlock another.
Information checked October 22, 2026, using the guides linked above.
Frequently asked questions
Can I contact Binance without signing in?
Binance documents a visitor-chat route through its official website or app. Follow the contact form and support options shown there.
Is a support phone number in a search advert proof that it is genuine?
No. Verify any contact route through the official service used by your account. Do not rely on an advert or an unsolicited message.
What information should I prepare for support?
Prepare the problem, relevant date, exact error and case or transaction reference where applicable. Remove unnecessary private details from screenshots.
Should I give a support agent my password or recovery phrase?
No. Keep passwords, one-time sign-in codes and wallet recovery phrases private. Continue account help through the official support case.