In most cases when browsing the Internet we have no problems. The web pages that we visit regularly load quite quickly and we can enjoy new content. The arrival of fiber optics in many homes has made it easier for pages to load faster and more satisfactorily. However, although these failures do not occur often, sometimes a website does not load us. So, we take our mobile to check it and to our surprise that web loads. In this article we will see the reasons why you cannot enter a page from your PC, but you can from your mobile.
On the occasions when this failure occurs, it is usually not difficult to solve it. However, unless the cause is found the first time, figuring it out may take time. When you cannot enter a page from your PC, but you can from your mobile, you have to check the connection, DNS and more.
Internet connection
When we see that that website that we usually access does not load, we look for ways to find out what happens. The first idea that usually comes to mind is to try another device. Nowadays, the element that we have more at hand to test is the mobile.
The moment we see that it loads on the mobile correctly, we must ask ourselves if they are using the same Internet connection. That mobile may be using mobile data on a separate connection. The other option is that it is connected by Wi-Fi, in which case they would be using the same connection. In the event that the smartphone was connected by mobile data, it could indicate that the mobile network works, but the fiber optic or ADSL does not. On the other hand, if it was connected by WiFi and browsing normally, we could already think of other types of failures.
One thing we could start with is to check if the domain we want to visit is active or has a problem. For this we will do the following:
- We go to the Start Menu.
- We write cmd and press enter.
- We ping the domain in question that we want to check.
In the event that everything is in order, it will offer results like these:
Otherwise, if there is packet loss, the fault is in our PC or the Internet connection. Also, although rare, it could be something physical or hardware related. We mean that the network / WiFi card of the PC or laptop is damaged, the network cable or the Ethernet part of the router has been damaged.
DNS servers can prevent access to websites
DNS stands for Domain Name System or Domain Name System . The function of the DNS servers is to direct us to the address that we write in the address bar of the browser. When we visit websites, they are hosted on web servers with a specific public IP. Thus, after putting the name of a domain, that DNS server is responsible for providing us with that IP to route the traffic.
A problem could be that the DNS servers that we were using were not working well, or simply that they were down. DNS on a PC can be obtained both from the router and from Windows, configuring it in Windows TCP / IP.
Here you have explained how to change Windows DNS to navigate faster.
Clear data (cache and cookies) in the web browser
Another thing that we could also look at, would be to delete all the browsing data from our browser. In Google Chrome in options we go to Settings . Then we click on Privacy and security and then we select Clear browsing data .
In the Time section we select Since always, we mark the options as above and we touch the Clear data button. Another thing we could try is to use a different browser . Even if you have access to the Internet, we could consider installing a new one that we do not have installed like Firefox, Opera or Chrome.
Finally, if it continues to fail, it would not hurt to check that our operating system is up to date. To this we should add an analysis with our antivirus and antimalware program if we have one.